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1. Data Privacy and Protection: Required when QA services involve handling personal or sensitive data

2. Disaster Recovery: Needed when service continuity is critical to client operations

3. Training and Knowledge Transfer: Include when provider must train client staff on QA processes

4. Transition Services: Required when complex handover procedures are needed at contract end

5. Regulatory Compliance: Include for industries with specific regulatory requirements

6. Intellectual Property Rights: Needed when QA involves development of custom tools or methodologies

7. Insurance Requirements: Include when specific insurance coverage is required for high-risk services

8. Security Requirements: Required when QA involves access to secure systems or facilities

1. Schedule A - Service Level Specifications: Detailed metrics and KPIs for each service component

2. Schedule B - Rate Card: Pricing details and service credit calculations

3. Schedule C - Testing Procedures: Detailed QA testing methodologies and acceptance criteria

4. Schedule D - Reporting Templates: Standard formats for various required reports

5. Schedule E - Escalation Matrix: Contact details and procedures for issue escalation

6. Schedule F - Tools and Technologies: List of approved QA tools and technical requirements

7. Appendix 1 - Quality Metrics Baseline: Initial benchmark measurements for service levels

8. Appendix 2 - Compliance Checklist: Regulatory and standard compliance requirements

9. Appendix 3 - Security Protocols: Detailed security procedures and requirements