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1. Customer Support Services: Details of support services if the service provider will handle end-user support

2. Marketing and Promotion: Terms governing joint marketing activities and promotional requirements

3. Training and Implementation: Requirements for staff training and service implementation if relevant

4. Compliance with Industry Regulations: Specific compliance requirements for regulated industries (e.g., financial services, healthcare)

5. Disaster Recovery: Detailed disaster recovery and business continuity provisions for critical services

6. Security Requirements: Specific security protocols and standards beyond basic data protection

7. Change Management: Procedures for implementing service or technology changes

8. Performance Monitoring: Detailed monitoring and reporting requirements for service performance

9. Exit Management: Detailed transition provisions for service termination or transfer

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methods

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and calculation methods

4. Schedule 4 - Support Services: Support level definitions, response times, and escalation procedures

5. Schedule 5 - Technical Requirements: Infrastructure, system, and integration requirements

6. Schedule 6 - Approved Branding Guidelines: Specific rules and requirements for white labeling and branding

7. Schedule 7 - Data Processing Agreement: Detailed data handling and privacy protection procedures

8. Schedule 8 - Business Continuity Plan: Disaster recovery and service continuity procedures

9. Appendix A - Contact Details: Key personnel and contact information for both parties

10. Appendix B - Required Reports: Templates and specifications for required service reports