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1. Parties: Identification of the service provider and the client, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, including brief description of the client's requirements and service provider's expertise
3. Definitions: Clear definitions of technical terms, key phrases, and abbreviated references used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including routine, preventive, and corrective maintenance
5. Term and Renewal: Duration of the agreement, commencement date, and conditions for renewal
6. Service Provider Obligations: Detailed responsibilities of the maintenance service provider, including response times and quality standards
7. Client Obligations: Client's responsibilities, including access provision, information sharing, and cooperation requirements
8. Fees and Payment Terms: Maintenance fees, payment schedule, expenses, and invoicing procedures
9. Performance Standards: Specific service levels, quality metrics, and performance indicators
10. Health and Safety: Safety requirements, compliance with regulations, and risk management procedures
11. Insurance and Liability: Insurance requirements, limitation of liability, and indemnification provisions
12. Termination: Conditions for termination, notice periods, and post-termination obligations
13. Force Majeure: Provisions for unforeseen circumstances and their impact on service delivery
14. Governing Law and Dispute Resolution: Applicable law and procedures for resolving disputes
15. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement
1. Equipment Warranty: Specific warranties for equipment or parts used in maintenance, included when the service provider supplies equipment
2. Training and Knowledge Transfer: Requirements for training client's staff, included when knowledge transfer is part of the scope
3. Emergency Services: Special provisions for emergency maintenance services, included for critical facilities
4. Spare Parts Management: Provisions for handling spare parts inventory, included when spare parts management is part of the scope
5. Subcontracting: Terms governing the use of subcontractors, included when subcontracting is permitted
6. Intellectual Property: Protection of IP rights, included when maintenance involves proprietary systems or technology
7. Environmental Compliance: Environmental protection requirements, included for maintenance activities with environmental impact
8. Security Requirements: Special security procedures, included for maintenance in sensitive facilities
1. Schedule A - Maintenance Services Specification: Detailed technical specifications of all maintenance services to be provided
2. Schedule B - Service Levels and KPIs: Detailed performance metrics, response times, and quality standards
3. Schedule C - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule D - Maintenance Schedule: Timeline and frequency of routine maintenance activities
5. Schedule E - Site Details: Specific information about the maintenance locations and access requirements
6. Schedule F - Equipment Register: List of equipment covered under the maintenance agreement
7. Schedule G - Contact Details: Key personnel and emergency contact information for both parties
8. Appendix 1 - Maintenance Report Template: Standard format for maintenance reports and documentation
9. Appendix 2 - Health and Safety Procedures: Detailed safety protocols and procedures
Real Estate
Manufacturing
Healthcare
Hospitality
Education
Commercial Properties
Industrial
Retail
Data Centers
Infrastructure
Telecommunications
Residential Properties
Transportation
Logistics
Facilities Management
Operations
Maintenance
Legal
Procurement
Technical Services
Commercial
Health & Safety
Quality Assurance
Asset Management
Property Management
Engineering
Contract Administration
Facility Manager
Maintenance Supervisor
Property Manager
Operations Director
Technical Services Manager
Chief Engineer
Procurement Manager
Contract Administrator
Building Services Manager
Maintenance Technician
Legal Counsel
Commercial Director
Asset Manager
Health and Safety Officer
Quality Assurance Manager
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