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The Dissatisfaction Letter is a crucial document used in Qatar when formal complaints need to be registered with businesses, service providers, or other entities. It serves as an official record of grievances and is often a preliminary step before pursuing legal action or regulatory intervention. The document must comply with Qatari legal requirements, particularly Consumer Protection Law No. 8 of 2008 and the Civil Code Law No. 22 of 2004. A well-drafted Dissatisfaction Letter includes specific details about the complaint, chronology of events, previous communication attempts, and clear statements about expected resolution. It's particularly important in Qatar's business environment where formal written communication carries significant weight in dispute resolution processes and potential legal proceedings.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Full name, title, company name, and address of the person/organization the complaint is addressed to

3. Date and Reference Numbers: Current date and any relevant reference numbers (order numbers, customer IDs, previous correspondence references)

4. Subject Line: Clear indication that this is a formal complaint/dissatisfaction letter

5. Introduction: Brief statement identifying yourself and your relationship with the company/service provider

6. Issue Description: Detailed explanation of the problem, including specific dates, incidents, and relevant facts

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Impact Statement: Description of how the issue has affected you/your business

9. Expected Resolution: Clear statement of what resolution you are seeking

10. Closing Statement: Professional closing with deadline for response and potential next steps