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Managed Services Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Managed Services Agreement

"I need a Managed Services Agreement for IT infrastructure services to be provided by a global technology company to our Saudi Arabian healthcare facility, starting January 2025, with specific provisions for patient data protection and compliance with healthcare regulations."

Document background
This Managed Services Agreement template is designed for use in the Saudi Arabian market where organizations seek to outsource specific operational functions to specialized service providers. The agreement is structured to comply with Saudi Arabian laws and regulations, including Sharia law principles, while incorporating international best practices in managed services contracting. It is particularly relevant in situations where ongoing operational services, technical support, or business process management are required. The document addresses critical aspects such as service level agreements, performance metrics, pricing, data protection, and compliance with local content requirements. It includes specific provisions required under Saudi commercial law and regulatory frameworks, making it suitable for both domestic and international service providers operating in the Kingdom. The agreement can be customized for various service types while maintaining compliance with Saudi Arabian legal requirements and business practices.
Suggested Sections

1. Parties: Identification and details of the contracting parties including full legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Services: Detailed description of the managed services to be provided

5. Term and Renewal: Duration of the agreement and renewal provisions

6. Service Provider Obligations: Comprehensive list of service provider's responsibilities and commitments

7. Customer Obligations: Customer's responsibilities and commitments to enable service delivery

8. Service Levels: Performance standards, metrics, and measurement methodology

9. Charges and Payment Terms: Pricing, payment schedule, invoicing, and related financial terms

10. Personnel and Resources: Requirements for staff, qualifications, and resources allocation

11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service delivery

12. Confidentiality: Protection and handling of confidential information

13. Data Protection and Privacy: Compliance with Saudi Arabian data protection laws and data handling procedures

14. Liability and Indemnification: Limitation of liability and indemnification obligations

15. Force Majeure: Provisions for unforeseen circumstances and their handling

16. Termination: Grounds and procedures for contract termination

17. Exit Management: Procedures for service transition upon contract termination

18. Governing Law and Jurisdiction: Application of Saudi Arabian law and dispute resolution mechanisms

19. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

Optional Sections

1. Shariah Compliance: Specific provisions ensuring compliance with Islamic law principles, required when explicitly requested or when dealing with Islamic financial institutions

2. Security Requirements: Detailed security protocols and compliance requirements, needed for services involving sensitive data or critical infrastructure

3. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services

4. Third-Party Contracts: Management of subcontractors and third-party service providers, needed when subcontracting is allowed

5. Insurance: Specific insurance requirements and coverage levels, important for high-risk services

6. Local Content Requirements: Compliance with Saudi Arabia's local content requirements, necessary for government or semi-government contracts

7. Change Control: Procedures for managing changes to services or contract terms, important for long-term or complex services

8. Environmental Compliance: Environmental protection measures, necessary for services with environmental impact

9. Knowledge Transfer: Requirements for training and knowledge sharing, important when building internal capabilities is a goal

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, performance indicators, and measurement methods

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and billing procedures

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Personnel and Key Contacts: List of key personnel, roles, and contact information

6. Schedule 6 - Technical Requirements: Detailed technical specifications and requirements

7. Schedule 7 - Security Procedures: Detailed security protocols and compliance requirements

8. Schedule 8 - Exit Management Plan: Detailed procedures for service transition upon contract termination

9. Appendix A - Form of Reports: Templates and formats for required service reports

10. Appendix B - Escalation Matrix: Contact details and procedures for issue escalation

11. Appendix C - Change Request Form: Standard form for requesting and documenting service changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions



















































Clauses











































Relevant Industries

Information Technology

Telecommunications

Financial Services

Healthcare

Oil & Gas

Manufacturing

Professional Services

Government Services

Education

Retail

Construction

Infrastructure

Utilities

Transportation & Logistics

Relevant Teams

Legal

Procurement

Information Technology

Operations

Finance

Compliance

Risk Management

Commercial

Project Management

Vendor Management

Technical Operations

Business Development

Relevant Roles

Chief Information Officer

Chief Technology Officer

Procurement Manager

Legal Counsel

Contract Manager

Operations Director

IT Director

Compliance Officer

Risk Manager

Service Delivery Manager

Commercial Director

Chief Financial Officer

Project Manager

Vendor Management Officer

Business Development Manager

Technical Operations Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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