The Subscription Service Agreement is essential for businesses operating in Singapore that provide ongoing services on a subscription basis. This agreement type is particularly relevant given Singapore's position as a technology hub and its comprehensive regulatory framework. The document addresses key requirements under Singapore law, including data protection obligations under the PDPA, electronic transaction requirements under the ETA, and consumer protection measures. It outlines service specifications, payment terms, service levels, and compliance obligations while providing clear mechanisms for service delivery and dispute resolution.
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Key Requirements PROMPT example:
Subscription Service Agreement
"I need a Subscription Service Agreement for my SaaS company based in Singapore, providing AI-powered analytics services to enterprise customers across Asia, with specific provisions for data protection and service level commitments starting March 2025."
1. Parties: Identification of contracting parties, including registered addresses and company details
2. Background: Context of the agreement and brief description of the services being provided
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed description of subscription services to be provided
5. Payment Terms: Subscription fees, payment schedule, and payment methods
6. Term and Termination: Duration of agreement and termination provisions
7. Data Protection: PDPA compliance and data handling obligations
8. Confidentiality: Protection of confidential information
9. Governing Law: Singapore law provisions and jurisdiction
1. Service Level Agreement: Specific performance metrics and standards for technical or complex services requiring specific performance guarantees
2. Insurance: Insurance requirements and coverage for services involving significant risks or regulatory requirements
3. Audit Rights: Right to audit service provider's compliance, particularly relevant for regulated industries or when handling sensitive data
4. Change Control: Process for implementing changes to services, particularly relevant for long-term or complex service arrangements
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement Schedule: Detailed performance metrics, reporting requirements, and penalties
3. Fee Schedule: Detailed pricing, payment terms, and fee calculations
4. Data Processing Agreement: Detailed data protection obligations and procedures
5. Security Requirements: Technical and organizational security measures
6. Acceptable Use Policy: Rules and restrictions for service usage
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