The Human Resources Service Level Agreement is essential for organizations outsourcing HR functions or establishing formal internal service standards. This document sets clear expectations for service delivery, compliance with U.S. federal and state employment laws, and measurable performance indicators. It typically includes provisions for core HR functions such as recruitment, employee relations, benefits administration, and compliance management. The agreement ensures accountability, defines service quality metrics, and establishes clear communication channels between service providers and recipients.
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1. Parties: Identification of service provider and client organization
2. Background: Context of the agreement and relationship between parties
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of HR services to be provided
5. Service Levels: Specific performance metrics and standards
6. Term and Termination: Duration of agreement and termination conditions
7. Compliance Requirements: Legal and regulatory compliance obligations
1. Transition Services: Details of service transition process when moving HR services from internal to external provider
2. Technology Requirements: Specific HR systems and technology specifications for service delivery integration
3. International Services: Provisions for multi-jurisdiction HR services when operations span multiple countries
1. Schedule 1 - Service Level Metrics: Detailed performance indicators and measurement methods
2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees and payment terms
3. Schedule 3 - Data Processing Agreement: Terms for handling personal and sensitive data
4. Schedule 4 - Compliance Checklist: List of specific regulatory requirements and compliance measures
5. Schedule 5 - Implementation Timeline: Detailed schedule for service implementation phases
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
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