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The Complaint Letter For Less Quantity is a critical business document used when goods received are fewer than what was originally ordered and paid for. This document is particularly important in the South African business environment, where the Consumer Protection Act provides specific protections regarding the supply of goods. The letter should be used promptly upon discovery of quantity discrepancies and must include specific details such as order numbers, dates, exact quantity shortages, and supporting documentation. It serves as both a formal notification to the supplier and a potential legal document if the matter requires escalation. The letter's format and content are designed to comply with South African legal requirements while facilitating quick resolution of quantity-related disputes. It's commonly used in various business transactions, from retail to industrial supplies, and can be adapted for both business-to-business and business-to-consumer contexts.

1. Sender's Details: Full name, address, contact information, and any relevant customer/account numbers

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Subject Line: Clear indication that this is a complaint regarding quantity shortage

4. Order Details: Order number, date of purchase, product description, and payment information

5. Description of Shortage: Detailed explanation of the quantity discrepancy, including ordered vs received amounts

6. Impact Statement: Brief description of how the shortage has affected you or your business

7. Requested Resolution: Clear statement of what remedy you are seeking (replacement, refund, etc.)

8. Closing: Professional closing with timeline for expected response and your signature