The Operating Service Agreement serves as a crucial legal framework for businesses in South Africa seeking to outsource operational functions or establish long-term service relationships. This document is essential when a company wants to engage external providers for ongoing operational services while maintaining clear performance standards and accountability. The agreement must comply with South African legislation, including the Companies Act, Consumer Protection Act, and POPIA, while addressing specific industry requirements and B-BBEE considerations. It typically includes detailed service specifications, performance metrics, pricing structures, and risk allocation mechanisms. The Operating Service Agreement is particularly relevant in today's business environment where companies increasingly rely on specialized service providers for operational efficiency and focus on core business activities.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
1. Parties: Identification and details of the service provider and client, including registration numbers and addresses
2. Background: Context of the agreement, business relationship, and purpose of the operating services
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement and rules of interpretation
4. Appointment and Scope of Services: Formal appointment of service provider and detailed scope of operating services to be provided
5. Duration and Commencement: Term of the agreement, including start date, initial period, and renewal terms
6. Service Provider Obligations: Comprehensive list of service provider's duties, responsibilities, and performance standards
7. Client Obligations: Client's responsibilities, including provision of access, information, and resources
8. Service Levels: Specific performance metrics, KPIs, and service level requirements
9. Fees and Payment Terms: Pricing structure, payment schedule, invoicing, and payment terms
10. Personnel and Resources: Requirements for staff, equipment, and resources needed for service delivery
11. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
12. Confidentiality: Protection and handling of confidential information
13. Data Protection: POPIA compliance and data handling requirements
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Termination: Grounds for termination, notice periods, and consequences of termination
16. General Provisions: Standard legal clauses including notices, governing law, and dispute resolution
1. Change Management: Procedures for requesting and implementing changes to services - include when services may evolve
2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
3. Subcontracting: Terms for engaging subcontractors - include if subcontracting is permitted
4. Insurance: Specific insurance requirements - include for high-risk services
5. Anti-Corruption: Anti-bribery and corruption provisions - include for public sector or high-value contracts
6. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact
7. B-BBEE Compliance: B-BBEE requirements and commitments - include for public sector or certain private sector contracts
8. Step-In Rights: Client's right to take over services - include for critical operational services
9. Exit Management: Detailed exit transition procedures - include for complex or critical services
1. Schedule 1: Service Specifications: Detailed technical and operational specifications of services
2. Schedule 2: Service Levels and KPIs: Detailed service level requirements, measurements, and penalties
3. Schedule 3: Fee Schedule: Detailed breakdown of fees, charges, and payment terms
4. Schedule 4: Allocated Personnel: Key personnel assignments and qualifications
5. Schedule 5: Technical Requirements: Technical specifications, systems, and infrastructure requirements
6. Schedule 6: Operational Procedures: Day-to-day operational procedures and protocols
7. Schedule 7: Reporting Requirements: Required reports, formats, and submission schedules
8. Appendix A: Contact Details: Contact information for key personnel and escalation procedures
9. Appendix B: Required Forms: Standard forms and templates used in service delivery
Find the exact document you need
LLC Management Agreement
A South African law-governed agreement establishing management services terms for a Private Company (Pty) Ltd.
Download
Sole Member Operating Agreement
A South African law-governed agreement establishing the operational framework and governance structure for a single-member private company.
Download
2 Member LLC Operating Agreement
A South African legal agreement establishing the operating framework and governance structure for a two-member Limited Liability Company.
Download
LLC Capital Contribution Agreement
A South African law-governed agreement documenting capital contributions to an LLC, including terms, conditions, and resulting membership interests.
Download
Member Managed LLC Agreement
A comprehensive agreement establishing a member-managed private company in South Africa, outlining governance, operations, and compliance requirements under South African law.
Download
LLC Business Partnership Agreement
A South African law-governed agreement establishing and regulating a Limited Liability Company partnership, outlining key terms and operational framework.
Download
Multi Member Operating Agreement
A South African law-governed agreement establishing operational framework and member relationships for multi-member companies.
Download
Management Company Operating Agreement
A South African law-governed agreement establishing the operational and governance framework for a management company, aligned with local corporate regulations and requirements.
Download
Basic Operating Agreement
A foundational agreement under South African law that establishes the operational framework and governance structure for a business entity.
Download
Restaurant Operating Agreement
A South African law-governed agreement establishing terms and conditions for restaurant operations, including licensing, compliance, and operational standards.
Download
Operating Service Agreement
A South African law-governed agreement establishing terms for operational service provision between a service provider and client, including service specifications, standards, and compliance requirements.
Download
Operating Agreement For Trucking Company
A South African legal agreement governing the establishment and operation of a trucking company, including management structure and operational protocols.
Download
Operating Agreement For Corporation
A South African law-governed agreement establishing the operational and governance framework for a corporation under the Companies Act 2008.
Download
Non Profit Operating Agreement
A governing document that establishes the operational and management framework for a South African non-profit organization, ensuring compliance with local regulations.
Download
Limited Liability Agreement
A South African law-governed agreement that defines and limits parties' liability exposure and risk allocation in business relationships.
Download
Limited Company Agreement
A South African law-governed agreement establishing the framework for a limited company's operation, governance, and shareholder relationships.
Download
Joint Operating Agreement
A South African law-governed agreement establishing the framework for joint operations between multiple parties, detailing operational control, decision-making, and risk allocation.
Download
Independent Contractor Operating Agreement
A South African law-governed agreement establishing terms and conditions between a company and an independent contractor for the provision of services.
Download
Holding Company Operating Agreement
A South African law-governed agreement establishing the operational framework between a holding company and its subsidiaries, defining group governance and management structures.
Download
Business Partnership Operating Agreement
A South African law-governed agreement establishing the operational and governance framework for a business partnership, including partner rights, responsibilities, and business management procedures.
Download
Amended Operating Agreement LLC
A South African law-governed document that amends an existing private company operating agreement, updating governance structures and member rights.
Download
Investment LLC Operating Agreement
A South African law-governed operating agreement that establishes and regulates an investment-focused LLC, defining member rights, investment policies, and governance structures.
Download
Member Managed Operating Agreement
A South African legal agreement establishing the framework for a member-managed business entity, defining member rights, responsibilities, and operational procedures.
Download
Operating Agreement For Member Managed Limited Liability Company
A comprehensive governing document for member-managed private companies in South Africa, establishing operational and management frameworks under South African law.
Download
Business Operating Agreement
A South African law-governed agreement establishing the operational framework and governance structure for a business entity, defining member rights and responsibilities.
Download
Membership Interest Agreement
A South African law-governed agreement that regulates the transfer or allocation of membership interests in a business entity, detailing terms, conditions, and parties' rights and obligations.
Download
Operating Agreement For Single Member LLC
A governing document for a single-member private company in South Africa that establishes operational rules and management structure under South African law.
Download
Sole Proprietorship Operating Agreement
A South African legal document establishing the operational framework and governance structure for a sole proprietorship business.
Download
Real Estate LLC Operating Agreement
A South African law-governed operating agreement establishing the structure and management framework for a real estate-focused private company, defining member rights and operational procedures.
Download
Manager Managed LLC Operating Agreement
A comprehensive governance document for manager-managed private companies in South Africa, establishing management structure and operational framework under local company law.
Download
Operations Transfer Agreement
A South African law-governed agreement facilitating the transfer of business operations between entities, ensuring regulatory compliance and operational continuity.
Download
LLC Shareholder Agreement
A South African law-governed agreement establishing rights and obligations between LLC shareholders, including management and ownership provisions.
Download
Joint Venture Operating Agreement
A South African law-governed agreement establishing and regulating a joint venture's structure, management, and operations between multiple parties.
Download
Operating Management Agreement
A South African law-governed agreement establishing terms for professional management of business operations or property by an operator on behalf of an owner.
Download
Partnership Operating Agreement
A South African law-governed agreement establishing partnership terms, responsibilities, and operational framework between business partners.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)