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When conducting business in France, you need properly drafted Conditions G茅n茅rales de Vente (CGV) to establish clear terms for your commercial transactions. These general terms of sale create a binding legal framework between you as the seller and your customers, ensuring compliance with French consumer protection laws while protecting your business interests.

When do you need this document?

You must have CGV whenever you sell goods or services to consumers or other businesses in France. French law requires businesses to provide clear terms of sale before any transaction occurs. You need CGV when operating an e-commerce website, running a physical retail store, offering professional services, or conducting B2B sales. The document becomes particularly crucial when dealing with distance selling, subscription services, or high-value transactions where payment terms and delivery conditions must be clearly specified.

Key legal considerations

Your CGV must include specific mandatory clauses to comply with French law. The identification section must contain your complete business details, including company name, legal form, registration number, and contact information. Price and payment terms must specify all costs, taxes, and additional fees, with clear payment deadlines and accepted methods. You must define delivery conditions, including timeframes and risk transfer points. The right of withdrawal section is crucial for consumer sales, requiring a 14-day cooling-off period with specific conditions and procedures. Include limitation of liability clauses while respecting consumer protection rules, and ensure data protection provisions comply with GDPR requirements for handling customer information.

Legal requirements in France

French CGV must comply with the Code Civil governing contracts and obligations, and the Code de la Consommation for consumer protection. The Loi Hamon strengthens consumer rights and imposes additional obligations on businesses, particularly regarding information disclosure and withdrawal rights. For online sales, you must comply with European Directive 2011/83/EU on consumer rights, transposed into French law. Your terms must be written in French when targeting French consumers, easily accessible before purchase, and explicitly accepted by customers. Professional sellers must include specific warranty information, dispute resolution procedures, and applicable law clauses. GDPR compliance is mandatory for data processing, requiring clear privacy notices and consent mechanisms integrated into your commercial terms.