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1. Data Protection: Required when personal or sensitive data is processed as part of the service delivery

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Security Requirements: Important when the service involves access to sensitive systems or information

4. Change Management: Necessary when service modifications or upgrades are anticipated

5. Subcontractor Provisions: Required when the service provider may use third-party contractors

6. Insurance Requirements: Important for high-risk or high-value services

7. Intellectual Property Rights: Needed when the service involves creation or use of intellectual property

1. Schedule 1 - Service Level Metrics: Detailed breakdown of specific service level targets, measurements, and calculations

2. Schedule 2 - Pricing and Payment Terms: Detailed fee structure, payment schedule, and service credit calculations

3. Schedule 3 - Technical Specifications: Technical details of the service, including systems, tools, and infrastructure requirements

4. Schedule 4 - Contact Details and Escalation Procedures: List of key contacts and detailed escalation procedures for different types of issues

5. Schedule 5 - Service Reports: Templates and specifications for regular service performance reports

6. Appendix A - Incident Classification: Definitions and examples of different incident priority levels and their corresponding response times

7. Appendix B - Service Request Templates: Standard forms and procedures for submitting service requests