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The Complaint Letter About Staff Attitude is a crucial document used when customers need to formally address inappropriate or unprofessional behavior from staff members in Indonesian business contexts. This document type is specifically designed to comply with Indonesian consumer protection laws, particularly Law No. 8 of 1999 and related regulations governing customer service standards. It serves as an official record of grievances and is typically used when informal resolution attempts have failed or when the incident's severity warrants immediate formal attention. The letter should detail specific incidents, reference applicable service standards or company policies, and clearly state the desired resolution, while maintaining professional tone in accordance with Indonesian business culture. This document type is particularly important as it creates a formal record that can be used for internal review processes or, if necessary, in consumer protection proceedings.

1. Recipient Details: Complete name, title, and address of the person or department responsible for handling complaints

2. Subject Line: Clear identification that this is a formal complaint about staff attitude

3. Introduction: Brief introduction identifying yourself and your relationship with the organization (e.g., customer, client, patient)

4. Incident Details: Specific details about when and where the incident occurred, including date, time, location, and staff member(s) involved

5. Description of Behavior: Clear, factual description of the inappropriate behavior or attitude demonstrated by the staff member

6. Impact Statement: Explanation of how the incident affected you or your business relationship

7. Previous Contact: Details of any previous attempts to resolve the issue

8. Requested Action: Clear statement of what resolution or action you are seeking

9. Closing: Professional closing with expected timeframe for response and your contact information