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1. Recipient Details: Complete contact information of the telecommunications company's customer service department or relevant authority
2. Reference Information: Account number, SIM card number, phone number, and any relevant reference numbers from previous communications
3. Subject Line: Clear and specific subject line indicating this is a formal complaint about a non-working SIM card
4. Problem Description: Detailed explanation of the SIM card issues, including when they started and their impact
5. Timeline of Events: Chronological summary of when the service issues began and any relevant events or interactions
6. Previous Contact Attempts: Details of previous attempts to resolve the issue through customer service or other channels
7. Specific Request: Clear statement of what action you want the company to take to resolve the issue
8. Response Timeline: Specification of when you expect to receive a response
1. Financial Impact: Include if the SIM card issues have resulted in additional costs or financial losses
2. Legal Rights Reference: Include when escalating the complaint or when previous attempts at resolution have failed
3. Alternative Contact Information: Include if you need to provide alternative ways to contact you due to the non-working SIM
4. Cc Recipients: Include when copying the complaint to regulatory authorities or other relevant parties
1. Call Records: Records showing failed calls or service interruptions
2. Previous Correspondence: Copies of previous emails, chat logs, or letters regarding the issue
3. Payment Records: Copies of relevant bills and payment receipts
4. Service Contract: Copy of the service agreement or contract with the provider
Telecommunications
Consumer Services
Digital Communications
Mobile Services
Information Technology
Customer Service
Regulatory Compliance
Consumer Rights
Customer Service
Legal
Compliance
Technical Support
Quality Assurance
Operations
Consumer Relations
Dispute Resolution
Regulatory Affairs
Service Delivery
Customer Service Manager
Telecommunications Manager
Consumer Rights Officer
Legal Compliance Officer
Customer Experience Director
Quality Assurance Manager
Operations Manager
Service Delivery Manager
Technical Support Supervisor
Customer Relations Manager
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