This Shopping Agreement template is designed for use in Austrian jurisdiction-based commercial transactions, providing a comprehensive framework for purchase arrangements between sellers and buyers. The document is essential for businesses operating in Austria that engage in regular sale transactions, whether B2C or B2B. It incorporates mandatory provisions from Austrian consumer protection laws, including the Consumer Protection Act (KSchG) and the Distance Selling Act for online transactions. The Shopping Agreement covers crucial aspects such as order processing, payment terms, delivery conditions, warranty rights, and return policies, while ensuring compliance with both Austrian and EU regulations. It is particularly valuable for businesses establishing standardized terms for their sales operations in Austria, whether through physical stores or e-commerce platforms.
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1. Parties: Identification and details of the seller and buyer, including registration numbers and addresses
2. Background: Context of the agreement and general purpose of the shopping arrangement
3. Definitions: Key terms used throughout the agreement
4. Scope of Agreement: Description of products/services covered and general terms of purchase
5. Ordering Process: Procedures for placing and accepting orders
6. Prices and Payment Terms: Pricing structure, payment methods, and terms
7. Delivery Terms: Delivery conditions, timeframes, and costs
8. Product Quality and Warranty: Quality standards and warranty terms as per Austrian law
9. Return and Refund Policy: Conditions for returns and refund procedures
10. Consumer Rights: Mandatory consumer protection provisions under Austrian law
11. Term and Termination: Duration of agreement and termination conditions
12. Governing Law and Jurisdiction: Confirmation of Austrian law application and jurisdiction
13. General Provisions: Standard boilerplate clauses including severability and entire agreement
1. Online Shopping Terms: Additional terms for online purchases, required if e-commerce is involved
2. Data Protection: GDPR compliance terms, required if personal data is processed
3. Loyalty Program: Terms for any customer loyalty or reward program
4. Special Promotions: Framework for handling special offers and promotions
5. Bulk Purchase Terms: Special conditions for bulk or wholesale purchases
6. Installation Services: Terms for any associated installation services
7. Maintenance Services: Terms for ongoing maintenance or support services
8. Insurance Requirements: Insurance obligations for high-value or risky items
1. Product List: Detailed list of products covered by the agreement with specifications
2. Price List: Current prices and any volume-based discounts
3. Delivery Zones and Charges: Breakdown of delivery areas and associated costs
4. Return Procedure: Detailed process for handling returns and complaints
5. Quality Standards: Specific quality requirements and standards for products
6. Service Level Agreement: Detailed service levels for delivery and support
7. Warranty Terms: Detailed warranty conditions for different product categories
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