This Cloud Platform Enterprise Agreement is designed for use when establishing a comprehensive contractual relationship between cloud service providers and enterprise customers in Belgium. The agreement covers all essential aspects of cloud service delivery, including detailed service specifications, data protection obligations under Belgian and EU law, security requirements, service levels, and risk allocation. It is particularly suited for complex enterprise deployments where the customer requires robust legal protections and service commitments. The document incorporates Belgian civil law requirements and ensures compliance with relevant EU regulations, particularly regarding data protection and electronic commerce. This agreement type is typically used for long-term, enterprise-wide cloud service arrangements with significant user bases or business-critical applications.
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1. Parties: Identification of the contracting parties including registered addresses and company details
2. Background: Context of the agreement and brief description of the cloud platform services
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Service Provision: Description of cloud platform services, access rights, and service delivery terms
5. Service Levels: Service level commitments, measurements, and remedies
6. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
7. Fees and Payment: Pricing, payment terms, invoicing, and related financial provisions
8. Data Protection: GDPR compliance, data processing terms, and data security measures
9. Intellectual Property: IP rights, licenses, and ownership of data and modifications
10. Confidentiality: Protection of confidential information and trade secrets
11. Security: Security requirements, protocols, and incident response procedures
12. Term and Termination: Duration, renewal, termination rights, and consequences of termination
13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
14. Force Majeure: Force majeure events and their handling
15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Professional Services: Include when additional implementation, integration, or consulting services are provided
2. Reseller Provisions: Include when the customer has rights to resell the cloud services
3. High-Risk Activities: Include when services may be used in high-risk or regulated industries
4. Disaster Recovery: Include when specific disaster recovery commitments are required
5. Audit Rights: Include when customer requires specific audit or compliance verification rights
6. Dependencies: Include when service depends on third-party services or customer systems
7. Beta Services: Include when beta or preview features are made available
1. Service Description: Detailed technical description of cloud platform services and features
2. Service Level Agreement: Detailed SLA metrics, measurement methods, and service credits
3. Security Schedule: Detailed security specifications, controls, and certifications
4. Data Processing Agreement: GDPR-compliant data processing terms and specifications
5. Support Services: Support level descriptions, response times, and escalation procedures
6. Pricing Schedule: Detailed pricing, calculation methods, and volume commitments
7. Technical Requirements: Customer infrastructure and technical requirements
8. Acceptable Use Policy: Detailed acceptable use terms and restrictions
9. Business Continuity Plan: Disaster recovery and business continuity procedures
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