The Cloud Platform Enterprise Agreement is designed for organizations seeking to establish a robust legal framework for enterprise-scale cloud services in Singapore. This agreement is particularly relevant when implementing comprehensive cloud solutions that require adherence to Singapore's strict data protection and security regulations. It covers essential elements such as service specifications, data handling, compliance requirements, and operational parameters, while incorporating Singapore's unique regulatory requirements including PDPA compliance, MTCS standards, and cybersecurity obligations.
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1. Parties: Identification of contracting parties and their legal details
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used tHRoughout the agreement
4. Services Description: Detailed description of cloud platform services provided
5. Service Levels: Performance metrics and service level commitments
6. Data Protection and Security: Obligations regarding data security and privacy compliance with PDPA and other relevant regulations
7. Pricing and Payment Terms: Fee structure and payment conditions
8. Term and Termination: Duration and termination provisions
9. Intellectual Property Rights: Rights and ownership of IP, including platform technology and customer data
10. Confidentiality: Protection of confidential information and trade secrets
11. Liability and Indemnification: Limitation of liability and indemnification obligations
12. Force Majeure: Provisions for unforeseen circumstances and force majeure events
13. Governing Law: Singapore law as governing law and jurisdiction provisions
1. Professional Services: Additional services beyond standard platform offering, including implementation and consulting services
2. Migration Services: Terms relating to data migration and transition services
3. Reseller Terms: Terms for reselling platform services to third parties
4. Disaster Recovery: Specific disaster recovery and business continuity provisions
5. Industry-Specific Compliance: Additional compliance requirements for specific industries (e.g., financial services, healthcare)
1. Schedule 1 - Service Level Agreement: Detailed service levels, metrics, and remedies
2. Schedule 2 - Security Standards: Detailed security requirements, certifications, and compliance with MTCS Standards
3. Schedule 3 - Pricing Schedule: Detailed pricing structure, calculations, and payment terms
4. Schedule 4 - Data Processing Agreement: Detailed terms for processing personal data in compliance with PDPA
5. Schedule 5 - Technical Specifications: Detailed technical requirements and platform specifications
6. Schedule 6 - Support Services: Description of support services, response times, and escalation procedures
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