The PaaS Agreement Template is essential for organizations providing or utilizing platform services in Singapore. It addresses the specific requirements of Singapore's regulatory environment while establishing clear terms for platform service delivery. This template includes provisions for data protection, security compliance, service levels, and operational requirements. The agreement is structured to comply with Singapore's PDPA, Cybersecurity Act, and Multi-Tier Cloud Security Standard, making it suitable for both local and international platform service arrangements.
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1. Parties: Identification and details of the PaaS provider and customer
2. Background: Context of the agreement and brief description of the PaaS service
3. Definitions: Key terms used tHRoughout the agreement including technical terminology
4. Service Description: Detailed description of the PaaS services, features, and functionalities
5. Service Levels: Performance metrics, availability commitments, and remedies for breach
6. Data Protection and Security: Compliance with PDPA and security measures
7. Fees and Payment: Pricing structure, payment terms, and billing procedures
8. Term and Termination: Duration, renewal, and termination conditions
1. Regulatory Compliance: Additional provisions for compliance with industry-specific regulations when serving regulated sectors like financial services or healthcare
2. Cross-border Data Transfers: Specific provisions governing international data movement and compliance with cross-border data transfer regulations
3. Professional Services: Terms governing additional implementation, support, or consulting services beyond the core PaaS offering
1. Service Level Agreement: Detailed performance metrics, service levels, and associated penalties
2. Security Requirements: Technical security specifications and compliance requirements
3. Data Processing Agreement: Detailed data handling procedures and responsibilities under PDPA
4. Pricing Schedule: Detailed pricing structure, payment terms, and billing procedures
5. Technical Specifications: Platform technical details, requirements, and infrastructure specifications
6. Support Services: Support level details, response times, and escalation procedures
7. Business Continuity Plan: Disaster recovery procedures and business continuity requirements
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