Document background
The Customer Based Service Level Agreement is essential for businesses operating in Belgium that provide ongoing services to their customers. This document type is particularly crucial when service quality needs to be quantifiably measured and guaranteed. It establishes clear performance metrics, support levels, and compensation mechanisms while ensuring compliance with Belgian law and EU regulations. The agreement typically includes detailed service descriptions, performance standards, monitoring procedures, and remedy mechanisms, making it suitable for both technical and professional services. It's designed to protect both service provider and customer interests while meeting regulatory requirements for consumer protection, data privacy, and electronic commerce under Belgian jurisdiction.
