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1. Data Protection and Privacy: Required when service involves processing personal data or sensitive information

2. Disaster Recovery: Needed for critical services requiring business continuity planning

3. Security Requirements: Additional section for services involving sensitive systems or data

4. Compliance Requirements: For services in regulated industries or requiring specific regulatory compliance

5. Sub-contractors: Required when service provider uses third-party contractors

6. Intellectual Property Rights: Needed when service involves creation or use of intellectual property

7. Insurance Requirements: For high-risk services or when required by regulatory requirements

8. Environmental Requirements: For services with environmental impact or sustainability commitments

1. Schedule 1 - Service Definitions: Detailed technical specifications of services and delivery methods

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and thresholds

3. Schedule 3 - Price Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various types of issues

5. Schedule 5 - Report Templates: Standard formats for performance reports and review documentation

6. Appendix A - Technical Requirements: Specific technical requirements and standards for service delivery

7. Appendix B - Service Credit Calculations: Detailed formulas and procedures for calculating service credits

8. Appendix C - Change Control Procedure: Process for requesting and implementing changes to services or SLAs