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1. Regulatory Compliance: Specific section detailing compliance with OJK and Bank Indonesia regulations, used when services are subject to specific regulatory requirements

2. Third-Party Integration: Section covering integration with third-party systems and services, included when external integrations are part of the service scope

3. Training and Support: Details of training and support services, included when significant user training or ongoing support is required

4. Transition and Implementation: Procedures for service implementation and transition, used for new service deployments

5. Innovation and Continuous Improvement: Framework for service enhancement and innovation, included in long-term strategic partnerships

6. Intellectual Property Rights: Detailed IP provisions, included when custom solutions or proprietary technology is involved

7. Exit Management: Detailed procedures for service transition at agreement end, used in complex service arrangements

1. Schedule A - Service Definitions: Detailed technical specifications of each service component

2. Schedule B - Service Level Metrics: Comprehensive list of SLA metrics, measurement methods, and targets

3. Schedule C - Pricing and Penalties: Detailed fee structure and service credit calculations

4. Schedule D - Operational Procedures: Day-to-day operational procedures and protocols

5. Schedule E - Security Requirements: Detailed security standards and compliance requirements

6. Schedule F - Business Continuity Plan: Detailed procedures for business continuity and disaster recovery

7. Schedule G - Reporting Templates: Standard formats for regular service performance reports

8. Appendix 1 - Contact Matrix: List of key contacts and escalation hierarchy

9. Appendix 2 - Technical Infrastructure: Details of technical infrastructure and system requirements