This SLA Employee agreement template is designed for use in Indonesia when establishing employment relationships that require specific, measurable performance standards. It combines the requirements of Indonesian employment law, particularly Law No. 13/2003 on Manpower, with detailed service level metrics and performance criteria. The document is particularly useful for roles in technical support, customer service, or operations where quantifiable service standards are essential. It includes mandatory provisions for social security (BPJS), religious holiday allowances (THR), and other requirements specific to Indonesian employment law, while also establishing clear performance expectations, measurement criteria, and consequences for meeting or failing to meet specified service levels.
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1. Parties: Identification of the employer and employee, including complete legal names and addresses
2. Background: Context of the employment relationship and purpose of the agreement
3. Definitions: Definitions of key terms used throughout the agreement, including performance metrics and technical terms
4. Scope of Employment: Detailed description of the employee's role, responsibilities, and reporting structure
5. Service Level Requirements: Specific performance metrics, targets, and measurement criteria
6. Working Hours and Location: Specified working hours, work location, and any flexibility arrangements
7. Compensation and Benefits: Base salary, allowances, bonuses, and mandatory benefits including BPJS participation
8. Performance Review: Performance evaluation process, frequency, and consequences
9. Leave Entitlements: Annual leave, sick leave, religious holidays, and other leave types as per Indonesian law
10. Confidentiality: Obligations regarding company information and trade secrets
11. Intellectual Property: Ownership of work products and innovations created during employment
12. Term and Termination: Duration of employment and conditions for termination as per Indonesian labor law
13. Governing Law: Specification of Indonesian law as governing law and relevant jurisdiction
14. Dispute Resolution: Process for resolving employment-related disputes
1. Non-Competition: Restrictions on working with competitors, used for senior positions or roles with access to sensitive information
2. Mobility Clause: Terms regarding potential relocation or travel, included when job may require geographical flexibility
3. Training and Development: Provisions for professional development and training requirements, included for roles with specific skill development needs
4. Commission Structure: Detailed commission calculations and terms, included for sales or performance-based roles
5. Remote Work Provisions: Specific terms for remote working arrangements, included if remote work is permitted
6. Overtime Arrangements: Specific terms for overtime work and compensation, included for roles likely to require overtime
7. Company Property: Terms regarding use and return of company equipment, included when significant company assets are provided
8. Social Media Policy: Guidelines for social media use and online conduct, included for customer-facing or public-facing roles
1. Schedule A - Performance Metrics: Detailed breakdown of service level metrics, measurement methods, and targets
2. Schedule B - Compensation Structure: Detailed breakdown of salary components, allowances, and benefits
3. Schedule C - Job Description: Detailed description of roles, responsibilities, and expected deliverables
4. Schedule D - Company Policies: Reference to applicable company policies and procedures
5. Schedule E - Benefits Details: Comprehensive description of all benefits including BPJS arrangements
6. Schedule F - Reporting Requirements: Templates and procedures for performance reporting
7. Appendix 1 - Code of Conduct: Company's code of conduct and ethical guidelines
8. Appendix 2 - Confidentiality Agreement: Detailed confidentiality terms and protected information categories
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