The Employee SLA is designed for use in employment relationships where specific, measurable performance standards and service levels need to be clearly defined and monitored. This document type is particularly relevant in roles where output, quality, or service delivery can be quantitatively measured. The SLA Employee agreement incorporates both standard employment terms required under Australian law and detailed performance metrics, making it suitable for positions ranging from customer service to technical support roles. It ensures compliance with Australian employment legislation while providing a framework for performance management and service delivery standards. The document is commonly used when employers need to establish clear, measurable expectations for employee performance and want to integrate these with standard employment terms.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let tiktok˰'s market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the employer and employee, including full legal names and addresses
2. Background: Context of the employment relationship and purpose of the SLA
3. Definitions: Definitions of key terms used throughout the agreement
4. Term of Employment: Employment start date, status (permanent/fixed-term), and probationary period details
5. Role and Duties: Position title, key responsibilities, and reporting relationships
6. Performance Standards: Specific measurable performance indicators and service level requirements
7. Hours of Work: Standard working hours, flexibility arrangements, and overtime provisions
8. Remuneration: Salary, superannuation, and any additional benefits
9. Leave Entitlements: Annual, personal, long service and other leave entitlements
10. Performance Review: Frequency and process of performance evaluations
11. Confidentiality: Obligations regarding confidential information and intellectual property
12. Termination: Notice periods and conditions for termination of employment
13. General Provisions: Standard legal clauses including governing law, entire agreement, and variations
1. Remote Work Arrangements: Include when employee has approval to work remotely, specifying conditions and requirements
2. Travel Requirements: Include when role involves regular travel, detailing expectations and arrangements
3. Commission Structure: Include for sales roles or positions with performance-based incentives
4. On-Call Duties: Include when role requires after-hours availability or on-call responsibilities
5. Equipment and Resources: Include when providing specific tools or equipment for role performance
6. Training and Development: Include when specific ongoing training or certification requirements exist
7. Non-Compete Clause: Include for senior roles or positions with access to sensitive information
8. Bonus Scheme: Include when role includes performance-based bonuses or incentives
1. Schedule 1 - Position Description: Detailed description of role, responsibilities, and required competencies
2. Schedule 2 - Performance Metrics: Specific KPIs, targets, and measurement criteria
3. Schedule 3 - Remuneration Details: Breakdown of salary package, benefits, and payment arrangements
4. Schedule 4 - Company Policies: Referenced workplace policies and procedures
5. Schedule 5 - Reporting Requirements: Templates and procedures for performance reporting
6. Appendix A - Equipment List: Inventory of company-provided equipment and resources
7. Appendix B - Compliance Requirements: Industry-specific compliance obligations and certifications
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Financial Services
Healthcare
Telecommunications
Customer Service
Manufacturing
Logistics
Retail
Education
Relevant Teams
Human Resources
Customer Support
IT Support
Operations
Sales
Service Delivery
Quality Assurance
Client Services
Technical Support
Performance Management
Relevant Roles
Customer Service Representative
Technical Support Specialist
IT Service Desk Analyst
Account Manager
Operations Manager
Service Delivery Manager
Help Desk Technician
Sales Representative
Project Manager
Support Engineer
Client Success Manager
Operations Coordinator
Quality Assurance Specialist
Performance Analyst
Service Coordinator
Find the exact document you need
5 Day SLA
An Australian-law governed Service Level Agreement establishing 5-day service delivery commitments, performance metrics, and compliance requirements between provider and customer.
find out more
4 Hour SLA
An Australian law-compliant Service Level Agreement template specifying 4-hour response time commitments with associated performance metrics and remedies.
find out more
SLA Security
An Australian-law governed Security Service Level Agreement defining security service standards, performance metrics, and compliance requirements.
find out more
Service Level Agreement Internet Provider
Australian-compliant Internet Service Provider SLA template covering service standards, performance metrics, and regulatory requirements under Australian telecommunications law.
find out more
Internal SLA
An Australian-compliant internal agreement defining service standards and performance metrics between departments within the same organization.
find out more
Customer Based SLA
An Australian-law governed Service Level Agreement defining service performance metrics, standards, and remedies between service provider and customer.
find out more
Default SLA
An Australian-compliant Service Level Agreement template defining service standards, performance metrics, and obligations between service providers and customers.
find out more
SLA Site
An Australian-compliant Service Level Agreement governing site-specific services, performance standards, and operational requirements at designated locations.
find out more
SLA For Problem Management
An Australian-law governed Service Level Agreement that defines terms, metrics, and procedures for systematic problem management and resolution in IT services.
find out more
Managed Services Service Level Agreement
An Australian-compliant Service Level Agreement specifying performance standards and obligations for managed services delivery.
find out more
SLA And Sop
An Australian law-compliant combined Service Level Agreement and Standard Operating Procedures document defining service standards and operational procedures.
find out more
Improved SLA
An enhanced Service Level Agreement template for Australian jurisdiction, featuring comprehensive performance metrics and service standards with robust accountability mechanisms.
find out more
Average SLA
An Australian-law governed Service Level Agreement defining service standards, metrics, and remedies between provider and customer.
find out more
Agency SLA
An Australian-compliant Agency Service Level Agreement defining the relationship between principal and agent, including service standards and performance metrics.
find out more
SLA Production
An Australian-compliant Service Level Agreement template for production services, establishing performance standards and quality metrics for manufacturing and production operations.
find out more
Service Level Agreement For Schools
An Australian-law governed agreement defining service levels and performance standards between service providers and educational institutions, incorporating educational regulatory requirements.
find out more
Server Level Agreement
An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
find out more
Sales SLA
An Australian-compliant Service Level Agreement defining performance standards and commitments for sales-related services, aligned with Australian Consumer Law.
find out more
Outsourcing SLA
Australian-law governed Outsourcing Service Level Agreement defining service standards, performance metrics, and operational requirements between provider and customer.
find out more
Cleaning Service Level Agreement
An Australian-law governed agreement establishing terms and performance standards for professional cleaning services, including service specifications and compliance requirements.
find out more
Task SLA
Australian-compliant Service Level Agreement template for task-based service delivery arrangements, including performance standards and measurement criteria.
find out more
SLA Training
An Australian-law governed Service Level Agreement for training services that establishes quality standards, performance metrics, and delivery requirements.
find out more
SLA Tier 3
An Australian-law governed Service Level Agreement defining Tier 3 service delivery standards, performance metrics, and support procedures for non-critical business services.
find out more
SLA Storage
An Australian-compliant agreement defining terms, conditions, and service levels for professional storage services, incorporating relevant federal and state regulations.
find out more
SLA Level 1
An Australian-compliant basic Service Level Agreement defining core service standards and performance requirements between service provider and customer.
find out more
SLA In System Design
An Australian-law governed Service Level Agreement defining performance metrics and responsibilities for system design services, including technical specifications and compliance requirements.
find out more
SLA Employee
An Australian Employee Service Level Agreement establishing performance standards and service delivery expectations while complying with Australian employment law.
find out more
SLA Asset Management
An Australian-law governed Service Level Agreement outlining terms, conditions, and performance standards for professional asset management services.
find out more
Shipping SLA
An Australian-compliant Service Level Agreement for shipping services, establishing performance standards and operational requirements under Australian maritime law.
find out more
Latency SLA
An Australian-law governed SLA document defining latency requirements, measurements, and remedies for service delivery performance.
find out more
Guaranteed SLA
An Australian-law governed agreement establishing guaranteed service levels and performance standards with specific metrics and remedies for service delivery.
find out more
Finance SLA
An Australian-law governed agreement establishing performance standards and service expectations for financial services, including regulatory compliance and service metrics.
find out more
Email SLA
An Australian-compliant Service Level Agreement for email services, defining performance standards and obligations between provider and client.
find out more
Quality SLA
An Australian-law governed agreement establishing measurable service quality standards, performance metrics, and compliance requirements between service providers and customers.
find out more
Premium SLA
An Australian-law governed Premium Service Level Agreement defining enhanced service standards, support arrangements, and performance commitments for business-critical services.
find out more
Office SLA
An Australian-law governed agreement defining service levels and performance standards for office-related services, including operational metrics and compliance requirements.
find out more
Monthly SLA
Australian-compliant monthly Service Level Agreement template defining service standards, performance metrics, and remedies between providers and customers.
find out more
Marketing SLA
An Australian-law governed agreement setting performance standards and delivery expectations for marketing services, with compliance requirements and service metrics.
find out more
Demo SLA
An Australian-compliant Service Level Agreement template outlining service delivery commitments and performance metrics between providers and customers.
find out more
Data Slas
An Australian-law governed agreement defining service levels and requirements for data-related services, ensuring compliance with local privacy and data protection regulations.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)