Document background
This Storage SLA template is designed for use in the Indonesian market where organizations require formal agreements for data storage services. The document is essential when establishing a contractual relationship between storage service providers and their clients, ensuring compliance with Indonesian regulations including the ITE Law and related data protection requirements. It becomes particularly relevant when organizations need to formalize their storage service arrangements, whether for cloud storage, physical data center services, or hybrid solutions. The SLA Storage agreement includes critical elements such as service availability guarantees, performance metrics, security standards, and compliance requirements specific to Indonesian law, making it suitable for both domestic and international companies operating within Indonesia's jurisdiction. This document is crucial for protecting both parties' interests while ensuring regulatory compliance in data storage operations.
