Order Form Terms and Conditions are essential for businesses operating in Belgium to establish clear rules and procedures for their commercial transactions. This document is typically used when a business needs to standardize its ordering process and ensure legal compliance with Belgian and EU regulations. The terms and conditions cover crucial aspects such as order processing, payment terms, delivery conditions, and customer rights, while incorporating specific requirements from the Belgian Code of Economic Law and EU directives. The document serves both B2B and B2C transactions, though certain provisions may vary depending on the customer type. It's particularly important for e-commerce and distance selling operations, where clear terms are required by law.
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1. 1. Acceptance of Terms: Clear statement that by submitting the order form, the customer accepts these terms and conditions
2. 2. Definitions: Key terms used throughout the document, including 'Products', 'Services', 'Order', 'Customer', etc.
3. 3. Order Process: Description of how orders are placed, confirmed, and processed
4. 4. Prices and Payment: Pricing terms, payment methods, currency, and VAT requirements
5. 5. Delivery and Performance: Terms regarding delivery timeframes, shipping costs, and transfer of risk
6. 6. Product/Service Specifications: Description of products/services, quality standards, and conformity
7. 7. Cancellation and Returns: Cancellation rights, return procedures, and refund policies
8. 8. Warranty and Liability: Warranty terms, limitation of liability, and legal remedies
9. 9. Data Protection: GDPR compliance and data processing terms
10. 10. Governing Law and Jurisdiction: Specification of Belgian law application and competent courts
1. Intellectual Property Rights: Required when dealing with software, digital content, or licensed materials
2. Force Majeure: Optional clause for circumstances beyond reasonable control
3. Specific Industry Requirements: Additional terms required for regulated industries (e.g., food, pharmaceuticals)
4. B2B Specific Terms: Additional terms applicable only in business-to-business transactions
5. Consumer-Specific Rights: Additional protections when dealing with consumers (B2C)
6. Installation and Training: Required when products/services include installation or training components
7. Maintenance and Support: Needed when ongoing service or support is part of the offering
1. Schedule 1 - Product/Service Specifications: Detailed technical specifications or service descriptions
2. Schedule 2 - Pricing Schedule: Detailed pricing information, including volume discounts if applicable
3. Schedule 3 - Service Level Agreement: Performance metrics and service levels for ongoing services
4. Appendix A - Return Form: Standard form for processing returns and cancellations
5. Appendix B - Privacy Notice: Detailed privacy policy and data processing information
6. Appendix C - Warranty Terms: Detailed warranty conditions and claim procedures
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