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1. Service Levels: Specific performance metrics and service levels, used when quantitative measures of performance are required

2. Security Requirements: Specific security protocols and requirements, included when handling sensitive data or systems

3. Business Continuity: Disaster recovery and business continuity requirements, needed for critical service arrangements

4. Transition Services: Provisions for knowledge transfer and transition, included for long-term or complex engagements

5. Location of Services: Specific requirements about where services must be performed, included when location is critical

6. Training: Requirements for training client personnel, included when knowledge transfer is part of scope

7. Third-Party Dependencies: Management of third-party relationships, included when external dependencies exist

8. Quality Management: Specific quality control procedures, included for complex or regulated services

1. Schedule A - Detailed Service Description: Comprehensive technical description of services, methodologies, and approaches

2. Schedule B - Deliverables Specification: Detailed specifications for each deliverable, including format and content requirements

3. Schedule C - Project Plan: Detailed timeline, milestones, and resource allocation plan

4. Schedule D - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

5. Schedule E - Key Personnel: Details of key team members, their roles, and time commitment

6. Schedule F - Client Resources: Detailed list of client-provided resources, facilities, and equipment

7. Schedule G - Acceptance Criteria: Detailed criteria and testing procedures for deliverable acceptance

8. Appendix 1 - Templates: Standard templates for reports, documentation, and other deliverables

9. Appendix 2 - Service Level Metrics: Detailed performance metrics and measurement methodologies