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1. Parties: Identifies the employer and employee as parties to the agreement
2. Background: States the purpose of implementing a conflict resolution process and the mutual desire to resolve workplace disputes efficiently and fairly
3. Definitions: Defines key terms used throughout the agreement, including types of conflicts, resolution processes, and relevant workplace terminology
4. Scope of Agreement: Outlines what types of conflicts are covered under this agreement and any exclusions
5. General Principles: States the fundamental principles of the conflict resolution process, including fairness, confidentiality, and good faith
6. Rights and Responsibilities: Details the rights and obligations of both employer and employee in the conflict resolution process
7. Conflict Resolution Steps: Describes the sequential steps in the resolution process, from informal discussion to formal procedures
8. Timeframes: Specifies the time limits for each step of the process and any notification requirements
9. Confidentiality: Details the confidentiality obligations of all parties involved in the dispute resolution process
10. Documentation: Specifies requirements for documenting disputes, discussions, and outcomes
11. Governing Law: Confirms that the agreement is governed by Canadian law and specifies applicable provincial jurisdiction
1. Group Conflicts: Include when the workplace commonly experiences conflicts involving multiple employees
2. External Mediation: Include when the organization wants to provide for the option of external mediators
3. Union Representation: Include for unionized workplaces to address union involvement in the conflict resolution process
4. Remote Work Considerations: Include when the organization has remote workers to address virtual conflict resolution procedures
5. Cross-Cultural Considerations: Include in diverse workplaces to address cultural sensitivity in conflict resolution
6. Mental Health Support: Include when organization provides mental health resources during conflict resolution
7. Appeals Process: Include when organization wants to provide a formal appeals mechanism for dispute outcomes
1. Schedule A - Conflict Resolution Procedure: Detailed step-by-step procedure for handling conflicts, including flowcharts and timelines
2. Schedule B - Formal Complaint Form: Template form for submitting formal complaints
3. Schedule C - Mediation Procedures: Detailed procedures for conducting internal mediation sessions
4. Schedule D - Contact Information: List of relevant contacts including HR representatives, designated mediators, and support resources
5. Appendix 1 - Confidentiality Agreement: Standard confidentiality agreement for all parties involved in the dispute resolution process
6. Appendix 2 - Resolution Documentation Template: Template for documenting conflict resolution outcomes and agreements
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Education
Professional Services
Construction
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Hospitality
Government
Non-profit
Energy
Telecommunications
Mining and Resources
Human Resources
Legal
Operations
Executive Leadership
Employee Relations
Labor Relations
Compliance
Corporate Communications
Health and Safety
Training and Development
Chief Executive Officer
Human Resources Manager
Department Director
Team Lead
Project Manager
Employee Relations Specialist
Operations Manager
Line Manager
Supervisor
Union Steward
Conflict Resolution Specialist
Department Head
Regional Manager
Branch Manager
Chief Operating Officer
General Counsel
HR Business Partner
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