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1. Transition Services: Details of service transition arrangements, used when complex implementation or migration is required

2. Change Management: Procedures for managing changes to services or service levels, included for dynamic service environments

3. Data Protection: Specific data protection and privacy requirements, mandatory if personal data is processed

4. Intellectual Property Rights: IP ownership and licensing provisions, included when service involves custom developments or shared IP

5. Staff and Subcontractors: Requirements for service provider personnel and subcontractor management, relevant for complex service delivery models

6. Insurance Requirements: Specific insurance coverage requirements, included for high-risk services

7. Exit Management: Detailed exit planning and transition requirements, important for complex or difficult-to-replace services

1. Service Level Specifications: Detailed technical specifications of service levels, measurement methods, and calculations

2. Pricing and Payment Schedule: Detailed pricing, payment terms, and service credit calculations

3. Technical Requirements: Detailed technical specifications and requirements for service delivery

4. Operational Procedures: Detailed procedures for day-to-day operations and incident management

5. Business Continuity Plan: Detailed business continuity and disaster recovery procedures

6. Security Standards: Detailed security requirements and compliance standards

7. Governance Framework: Detailed governance procedures, escalation paths, and key personnel

8. Service Implementation Plan: Detailed timeline and milestones for service implementation

9. Exit Plan: Detailed procedures and requirements for service termination and transition