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The Service Level Agreement Accounting is a critical document used to establish and maintain a professional relationship between accounting service providers and their clients in Switzerland. This agreement is essential when outsourcing accounting functions or establishing formal internal accounting service arrangements. It ensures compliance with Swiss regulatory requirements, including the Swiss Code of Obligations, Federal Act on Accounting and Financial Reporting, and data protection laws. The document comprehensively outlines service expectations, performance metrics, reporting requirements, and quality standards while incorporating specific provisions for data security, confidentiality, and professional compliance. It serves as both a legal framework and operational guide, protecting both parties' interests while ensuring transparent and efficient service delivery.

1. Parties: Identification of the service provider and client, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of technical terms, service metrics, and other key terminology used throughout the agreement

4. Scope of Services: Comprehensive description of the accounting services to be provided, including regular bookkeeping, reporting, and compliance activities

5. Service Levels: Specific performance metrics, response times, and quality standards for the accounting services

6. Fees and Payment Terms: Detailed fee structure, payment schedule, and billing procedures

7. Data Protection and Confidentiality: Obligations regarding data protection, privacy, and confidentiality in accordance with Swiss law

8. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

9. Service Provider Obligations: Detailed responsibilities of the accounting service provider, including compliance with Swiss accounting standards

10. Client Obligations: Client's responsibilities, including providing necessary information and access

11. Compliance and Regulatory Requirements: Commitment to comply with Swiss accounting regulations and standards

12. Liability and Indemnification: Limitations of liability and indemnification provisions under Swiss law

13. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

14. Governing Law and Jurisdiction: Confirmation of Swiss law application and jurisdiction for dispute resolution