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1. Change Management: Procedures for requesting and implementing service changes - include if the service may require frequent modifications

2. Training and Documentation: Terms regarding user training and documentation - include if the service includes training services

3. Migration Services: Terms for data migration services - include if initial data migration is part of the service

4. Multi-tenant Services: Specific provisions for shared infrastructure - include if the database is hosted in a multi-tenant environment

5. Compliance with Industry Standards: Specific industry compliance requirements - include if serving regulated industries

6. Exit Management: Detailed exit procedures and data transition - include for critical or complex database services

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including specific metrics and measurement methodologies

2. Schedule 2 - Support Services Description: Detailed description of support levels, processes, and contact information

3. Schedule 3 - Security Requirements: Detailed security protocols, standards, and compliance requirements

4. Schedule 4 - Fee Schedule: Detailed pricing structure, including base fees and any variable charges

5. Schedule 5 - Service Credit Calculations: Detailed formulas and procedures for calculating service credits

6. Schedule 6 - Technical Specifications: Detailed technical specifications of the database service, including infrastructure details

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Appendix A - Emergency Contact List: List of emergency contacts and escalation procedures

9. Appendix B - Accepted Maintenance Windows: Scheduled maintenance windows and notification procedures