This HR SLA template is designed for use in the Danish market where organizations seek to establish clear, measurable standards for HR service delivery while ensuring compliance with Danish employment law and EU regulations. The document is particularly relevant when outsourcing HR functions or establishing internal service standards between HR departments and business units. It includes comprehensive service definitions, performance metrics, data protection requirements, and compliance measures specific to the Danish jurisdiction. The HR SLA covers essential aspects such as response times, service quality standards, reporting requirements, and escalation procedures, while incorporating necessary provisions for GDPR compliance and Danish employment law requirements. This template is adaptable for various organizational sizes and can be customized based on the scope of HR services being provided.
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Key Requirements PROMPT example:
HR SLA
I need an HR SLA for outsourcing our complete HR functions to an external provider, starting January 2025, with particular emphasis on GDPR compliance and service levels for our 500-person Danish manufacturing company.
1. Parties: Identification of the HR service provider and the client organization
2. Background: Context of the agreement and brief description of the parties' intention to enter into an HR services arrangement
3. Definitions: Definitions of key terms used throughout the agreement, including service metrics, response times, and HR-specific terminology
4. Scope of Services: Detailed description of HR services to be provided, including core HR functions, recruitment, payroll, employee relations, etc.
5. Service Provider Obligations: Key responsibilities and commitments of the HR service provider, including compliance with Danish employment law
6. Client Obligations: Responsibilities of the client organization in facilitating service delivery and providing necessary information
7. Service Levels: Specific performance metrics, response times, and quality standards for each service area
8. Data Protection and Privacy: GDPR compliance measures and data handling procedures specific to HR data
9. Reporting and Communication: Regular reporting requirements, meeting schedules, and communication protocols
10. Fees and Payment Terms: Pricing structure, payment schedule, and any variable costs
11. Term and Termination: Duration of the agreement and conditions for termination
12. Confidentiality: Protection of sensitive HR and business information
13. Dispute Resolution: Procedures for handling service disputes and escalation paths
14. Governing Law: Specification of Danish law as governing law and jurisdiction
1. Business Continuity: Disaster recovery and service continuation procedures, recommended for critical HR services
2. Transition Services: Procedures for handover from existing HR providers or transition to new providers, needed when changing from existing providers
3. Performance Penalties: Financial or other penalties for failing to meet service levels, recommended for high-value or critical services
4. Technology and Systems: Details of HR systems and technology requirements, needed when specific HR software is part of the service
5. International Services: Provisions for international HR support, needed when client has international operations
6. Change Management: Procedures for implementing service or requirement changes, recommended for long-term agreements
7. Staff Training: Requirements for training client staff on HR processes, needed when service includes knowledge transfer
1. Schedule 1 - Service Descriptions: Detailed breakdown of each HR service and associated delivery standards
2. Schedule 2 - Service Level Metrics: Specific KPIs, measurement methods, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed pricing for each service, including any volume-based pricing
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
5. Schedule 5 - Contact Matrix: Key contacts and escalation paths for both parties
6. Schedule 6 - HR Policies and Procedures: Relevant HR policies that impact service delivery
7. Appendix A - Report Templates: Standard formats for regular service reports and metrics
8. Appendix B - Service Request Forms: Standard forms for requesting specific HR services
9. Appendix C - Compliance Checklist: Checklist of Danish legal requirements affecting HR services
Authors
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Technology
Manufacturing
Financial Services
Healthcare
Retail
Education
Telecommunications
Construction
Transportation and Logistics
Energy
Hospitality
Public Sector
Non-profit Organizations
Consumer Goods
Media and Entertainment
Relevant Teams
Human Resources
Legal
Procurement
Operations
Finance
Compliance
Risk Management
Information Technology
Employee Relations
Talent Acquisition
Payroll
Internal Audit
Executive Leadership
Relevant Roles
HR Director
Chief Human Resources Officer
HR Operations Manager
HR Service Delivery Manager
HR Business Partner
Procurement Manager
Legal Counsel
Compliance Officer
Operations Director
Chief Operating Officer
HR Technology Manager
Talent Acquisition Manager
Employee Relations Manager
Payroll Manager
HR Analytics Manager
Service Delivery Director
Contract Manager
Risk Management Officer
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