The Service Level Agreement Between Two Companies is a critical business document used when one company provides professional or technical services to another under Danish jurisdiction. This agreement type is essential for establishing clear, measurable service standards and ensuring both parties understand their obligations and rights. It's particularly relevant in today's business environment where companies increasingly rely on external service providers for critical business functions. The document incorporates Danish legal requirements and EU regulations, particularly regarding data protection and electronic commerce. It typically includes detailed service descriptions, performance metrics, reporting requirements, remediation procedures, and commercial terms. The SLA is designed to protect both parties' interests while ensuring service quality and compliance with Danish business laws.
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Key Requirements PROMPT example:
Service Level Agreement Between Two Companies
I need a Service Level Agreement Between Two Companies for IT infrastructure management services, including cloud hosting and 24/7 support, with strict GDPR compliance requirements and service credits for any downtime exceeding 0.1% per month.
1. Parties: Identification of the service provider and service recipient, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Definitions of key terms used throughout the agreement, including technical terms specific to the services
4. Service Scope: Detailed description of services to be provided, including general service obligations and exclusions
5. Service Provider Obligations: Specific responsibilities and commitments of the service provider
6. Customer Obligations: Specific responsibilities and commitments of the customer, including provision of necessary access and information
7. Service Levels: Overview of service level commitments, measurement methods, and reporting requirements
8. Performance Monitoring: Procedures for monitoring and reporting on service performance
9. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and any performance-related fee adjustments
10. Service Credits: Calculation and application of service credits for failure to meet service levels
11. Data Protection and Security: Obligations regarding data protection, including GDPR compliance and security measures
12. Intellectual Property Rights: Ownership and usage rights of intellectual property related to the services
13. Confidentiality: Obligations regarding confidential information and trade secrets
14. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements
15. Force Majeure: Provisions for handling events beyond reasonable control of the parties
16. Term and Termination: Duration of agreement, renewal terms, and termination rights
17. Exit Management: Procedures and obligations for service transition upon termination
18. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for disputes
19. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement provisions
1. Change Management: Procedures for requesting and implementing changes to services - include if services are likely to require frequent modifications
2. Disaster Recovery: Specific provisions for disaster recovery and business continuity - include for critical services
3. Personnel Requirements: Specific requirements for service provider personnel, including qualifications and security clearances - include if specific expertise is crucial
4. Audit Rights: Customer's rights to audit service provider's performance and compliance - include for regulated industries or critical services
5. Sub-contractors: Rules and approval processes for use of sub-contractors - include if sub-contracting is likely
6. Environmental Requirements: Specific environmental or sustainability requirements - include if environmentally sensitive services
7. Insurance Requirements: Detailed insurance obligations - include for high-risk services
8. Security Clearance: Specific security clearance requirements - include for services involving sensitive information or facilities
1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed service level targets, KPIs, and measurement methodologies
3. Schedule 3 - Pricing and Charging Model: Detailed pricing structure, rates, and charging mechanisms
4. Schedule 4 - Service Credit Calculation: Detailed methodology for calculating service credits
5. Schedule 5 - Reporting Requirements: Templates and specifications for regular service reports
6. Schedule 6 - Contact Details and Escalation Procedures: Key contacts and procedures for issue escalation
7. Schedule 7 - Technical Requirements: Detailed technical specifications and requirements
8. Schedule 8 - Data Processing Agreement: Detailed GDPR-compliant data processing terms
9. Appendix A - Service Locations: List of locations where services will be provided or accessed
10. Appendix B - Approved Sub-contractors: List of pre-approved sub-contractors if applicable
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Telecommunications
Cloud Services
Managed Services
Financial Services
Healthcare
Manufacturing
Logistics and Supply Chain
Facilities Management
Business Process Outsourcing
Software Development
Network Infrastructure
Data Center Services
Security Services
Relevant Teams
Legal
Procurement
Information Technology
Operations
Service Delivery
Vendor Management
Compliance
Risk Management
Commercial
Contract Management
Quality Assurance
Technical Services
Business Operations
Project Management
Relevant Roles
Chief Technology Officer
Head of Procurement
Legal Counsel
Contract Manager
Service Delivery Manager
Operations Director
Chief Information Officer
Vendor Management Lead
Commercial Director
IT Director
Compliance Officer
Project Manager
Business Relationship Manager
Quality Assurance Manager
Risk Manager
Technical Services Director
Procurement Specialist
Legal Operations Manager
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