Health and Social Care Act 2008: Primary legislation governing the regulation of health and social care providers in England, establishing the Care Quality Commission and setting fundamental standards of care
Care Act 2014: Key legislation setting out local authorities' duties in relation to adult social care, including assessment, safeguarding, and service provision
Mental Capacity Act 2005: Legislation protecting and empowering people who may lack capacity to make their own decisions, including provisions for complaints made on their behalf
Equality Act 2010: Legislation ensuring equal treatment and non-discrimination in service provision, including requirements for reasonable adjustments in complaints procedures
Data Protection Act 2018 and UK GDPR: Legislation governing the processing and protection of personal data, including requirements for handling sensitive information in complaints
CQC Fundamental Standards: Regulatory framework setting out the basic standards that all care providers must meet, including requirements for effective complaints handling
Local Authority Social Services and NHS Complaints Regulations 2009: Specific regulations detailing requirements for handling complaints in health and social care settings
Care Home Regulations 2001: Regulations specific to care homes, including requirements for complaint procedures and resident protection
CQC Essential Standards of Quality and Safety: Professional standards framework outlining expected quality levels in care provision, including complaints management
NICE Guidelines: Evidence-based recommendations for health and social care, including best practices for complaint handling and resident engagement
Consumer Rights Act 2015: Legislation protecting consumer rights in service provision, including rights to complain and seek redress
Alternative Dispute Resolution Regulations 2015: Regulations governing alternative methods of resolving disputes between service providers and consumers
