Data Protection Act 2018 and UK GDPR: Essential legislation governing how personal information must be handled during the complaints process, ensuring data protection principles are followed and individuals' privacy rights are respected
Equality Act 2010: Ensures complaints handling procedures are non-discriminatory and accessible to all, protecting individuals from discrimination based on protected characteristics
Consumer Rights Act 2015: Fundamental legislation governing consumer rights and business obligations in handling consumer-related complaints
Freedom of Information Act 2000: Relevant for public sector organizations, governing transparency and access to information in complaint handling
Care Quality Commission Regulations: Specific requirements for healthcare organizations regarding complaint handling and service improvement
Financial Conduct Authority Rules: Regulatory requirements for financial services institutions in handling customer complaints
Ofsted Requirements: Specific guidelines for educational institutions regarding complaint handling and reporting
Local Government and Social Care Ombudsman Guidance: Guidelines for public sector organizations in handling complaints and maintaining service standards
Alternative Dispute Resolution Regulations 2015: Framework for resolving disputes between consumers and businesses through alternative methods to court proceedings
Limitation Act 1980: Establishes time limits within which different types of complaints and claims must be brought
Public Sector Equality Duty: Requires public bodies to consider equality implications in their complaint handling procedures
NHS Complaints Regulations: Specific requirements for handling complaints within healthcare settings in the NHS
Parliamentary and Health Service Ombudsman's Principles: Best practice guidelines for good complaint handling in public services
BS ISO 10002: International standard providing guidelines for complaint handling in organizations, focusing on customer satisfaction and quality management
