Consumer Rights Act 2015: Primary legislation governing consumer rights in the UK, particularly relevant if the SLA is B2C. Covers quality of service, fitness for purpose, and consumer remedies.
Supply of Goods and Services Act 1982: Establishes implied terms in contracts for the supply of services, including that services must be carried out with reasonable care and skill.
Data Protection Act 2018: UK's implementation of data protection standards, working alongside UK GDPR. Essential for handling personal data in software services.
UK GDPR: Post-Brexit data protection regulation defining how personal data must be handled, including data processing, storage, and transfer requirements.
Computer Misuse Act 1990: Legislation covering cybercrime and unauthorized access to computer systems, relevant for security provisions in SLAs.
Electronic Communications Act 2000: Provides legal framework for electronic signatures and communications, important for digital contract formation.
Unfair Contract Terms Act 1977: Regulates contracts by restricting how businesses can avoid liability, particularly important for limitation of liability clauses in SLAs.
Contracts (Rights of Third Parties) Act 1999: Governs how third parties may enforce terms of a contract, relevant if the software service affects third parties.
Copyright, Designs and Patents Act 1988: Protects intellectual property rights in software and related materials, crucial for IP provisions in SLAs.
Trade Marks Act 1994: Protects branding and trade marks, relevant for brand usage and licensing in software services.
Electronic Commerce Regulations 2002: Implements EU E-Commerce Directive, covering online service provision and electronic contracts.
Network and Information Systems Regulations 2018: Sets security requirements for digital service providers, including online marketplaces, search engines, and cloud services.
ISO/IEC 20000: International standard for IT Service Management, providing best practices for service level management.
ISO 27001: Information Security Management standard, essential for defining security requirements in SLAs.
Competition Act 1998: Ensures fair competition and prevents anti-competitive practices in service agreements.
Consumer Protection from Unfair Trading Regulations 2008: Protects consumers from unfair commercial practices, relevant for B2C software services.
