The Customer Consent Form is a crucial document required for businesses operating in Hong Kong that collect and process personal data from customers. This document is mandated by the Personal Data (Privacy) Ordinance (PDPO) and must be obtained before collecting any personal information from individuals. The form serves as a legal record of consent and typically includes details about data collection purposes, processing methods, third-party sharing, and data subject rights. Organizations must ensure their consent forms are clear, transparent, and easily understood by the average person while meeting all regulatory requirements. The document becomes particularly important when dealing with sensitive data, direct marketing activities, or cross-border data transfers.
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1. Data User Information: Organization's details including name, address, and contact information of the data protection officer
2. Purpose Statement: Clear explanation of why personal data is being collected and how it will be used
3. Types of Personal Data: Detailed list of personal data that will be collected
4. Data Processing and Storage: Information about how data will be processed, stored, and protected
5. Data Sharing and Transfer: Details about third parties who may receive the data and any international transfers
6. Data Subject Rights: Explanation of rights under the PDPO including access, correction, and withdrawal of consent
7. Duration of Data Retention: How long the personal data will be kept and criteria for determining retention period
8. Declaration and Signature: Formal consent statement and space for signature/date
1. Direct Marketing Consent: Additional section required if personal data will be used for direct marketing purposes, as required under PDPO
2. Special Categories of Data: Additional section needed if collecting sensitive personal data such as health information or biometric data
3. Children's Data Collection: Required when services may involve collecting data from minors, including parental consent requirements
4. Cookies and Tracking: Needed for digital services that use cookies or similar tracking technologies
5. Automated Decision Making: Required if the organization uses automated processing to make decisions about individuals
6. Cross-border Data Transfers: Detailed section needed if data will be transferred outside of Hong Kong
1. Schedule 1: Types of Personal Data: Detailed breakdown of all personal data categories to be collected
2. Schedule 2: Third Party Recipients: List of third parties who may receive the personal data and their purposes
3. Schedule 3: Security Measures: Description of technical and organizational measures to protect personal data
4. Appendix A: Data Subject Request Form: Template form for individuals to exercise their rights under PDPO
5. Appendix B: Privacy Policy: Full privacy policy referenced in the consent form
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Healthcare
Retail
Technology
E-commerce
Education
Professional Services
Insurance
Telecommunications
Real Estate
Hospitality
Banking
Marketing and Advertising
Online Services
Non-profit Organizations
Relevant Teams
Legal
Compliance
Data Protection
Customer Service
Information Technology
Marketing
Operations
Risk Management
Information Security
Customer Relations
Digital Operations
Relevant Roles
Data Protection Officer
Privacy Manager
Compliance Officer
Legal Counsel
Risk Manager
Customer Relations Manager
Marketing Director
IT Security Manager
Operations Manager
Chief Privacy Officer
General Counsel
Customer Service Manager
Digital Operations Manager
Information Security Officer
Business Development Manager
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