Service Contract

Service Contract Template for Indonesia

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Key Requirements PROMPT example:

"I need an Indonesian Service Contract for IT maintenance services to be provided by our company to a state-owned enterprise, including provisions for data security and scheduled maintenance starting March 2025."

Document background

This Service Contract template is designed for use in Indonesia when establishing formal service relationships between service providers and clients. It is particularly relevant for business-to-business relationships and professional services engagements governed by Indonesian law. The document incorporates requirements from the Indonesian Civil Code (Kitab Undang-undang Hukum Perdata), including mandatory Bahasa Indonesia language requirements, while allowing for bilingual versions. It covers essential elements such as service scope, performance metrics, payment terms, and compliance requirements, making it suitable for both domestic and international service arrangements. The template is structured to clearly differentiate service relationships from employment relationships, addressing key considerations under Indonesian labor and commercial laws.

Suggested Sections

1. Parties: Identification and details of the service provider and service recipient

2. Background: Context of the agreement and relationship between the parties

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided

5. Term and Duration: Period of the agreement including start date and duration

6. Service Provider's Obligations: Detailed responsibilities and commitments of the service provider

7. Client's Obligations: Responsibilities and commitments of the client

8. Fees and Payment Terms: Service fees, payment schedule, and payment methods

9. Performance Standards: Required service levels and quality standards

10. Intellectual Property Rights: Ownership and usage rights of any IP created or used

11. Confidentiality: Protection and handling of confidential information

12. Termination: Conditions and process for ending the agreement

13. Dispute Resolution: Process for resolving disagreements

14. Governing Law: Specification of Indonesian law as governing law

15. Language: Specification of Bahasa Indonesia and any other languages used

16. General Provisions: Standard boilerplate clauses including notices, amendments, etc.

Optional Sections

1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements

2. Force Majeure: Provisions for unforeseen circumstances, recommended for longer-term contracts

3. Data Protection: Required when services involve personal data processing

4. Warranties: Specific guarantees about service quality, needed for technical or professional services

5. Training and Support: Include when service includes knowledge transfer or ongoing support

6. Compliance with Laws: Detailed compliance obligations for regulated industries

7. Anti-Corruption: Required when dealing with government entities or international companies

8. Assignment and Subcontracting: Include when there's possibility of third-party involvement

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Service Levels: Specific performance metrics and service level requirements

4. Schedule 4 - Key Personnel: List of key team members and their roles if specific personnel are critical

5. Schedule 5 - Implementation Timeline: Project timeline and key deliverable dates

6. Appendix A - Required Forms: Standard forms for service requests, reports, or other documentation

7. Appendix B - Technical Requirements: Any technical specifications or requirements for service delivery

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok��˰� | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Information Technology

Professional Services

Consulting

Engineering

Facilities Management

Marketing and Advertising

Healthcare Services

Education and Training

Manufacturing

Construction

Telecommunications

Financial Services

Business Process Outsourcing

Environmental Services

Logistics and Transportation

Relevant Teams

Legal

Procurement

Operations

Finance

Risk & Compliance

Commercial

Business Development

Project Management Office

Vendor Management

Contract Administration

Account Management

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

Project Manager

Business Development Manager

Operations Director

Commercial Director

Chief Financial Officer

Risk Manager

Compliance Officer

General Manager

Service Delivery Manager

Account Manager

Vendor Manager

Chief Operating Officer

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