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1. Emergency Services: Include when 24/7 emergency response services are part of the agreement

2. Spare Parts Management: Include when the service provider manages inventory of spare parts

3. Staff Requirements: Include when specific qualifications or security clearances are required for maintenance personnel

4. Equipment Loan: Include when temporary replacement equipment may be provided during repairs

5. Software Maintenance: Include when software updates and maintenance are part of the service

6. Training Services: Include when customer staff training is part of the maintenance package

7. Site Access and Security: Include for maintenance requiring access to secure or sensitive locations

8. Environmental Compliance: Include when maintenance involves environmental considerations or hazardous materials

1. Schedule 1 - Service Level Specifications: Detailed metrics for each service level, including response times and performance targets

2. Schedule 2 - Equipment List: Comprehensive list of equipment covered under the maintenance agreement

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, including regular maintenance fees and additional service charges

4. Schedule 4 - Maintenance Procedures: Step-by-step procedures for routine maintenance tasks

5. Schedule 5 - Contact Details: List of key contacts for both parties, including escalation procedures

6. Schedule 6 - Report Templates: Standard formats for maintenance reports and performance monitoring

7. Appendix A - Technical Specifications: Detailed technical requirements and standards for maintenance services

8. Appendix B - Health and Safety Requirements: Safety protocols and requirements for maintenance activities