1. Parties: Identifies the contracting parties with their full legal names, addresses, and registration details
2. Background: Provides context for the agreement, including the purpose and high-level business relationship
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Scope of Services: Outlines the general scope of managed services to be provided under the agreement
5. Term and Renewal: Specifies the initial term of the agreement and renewal provisions
6. Service Levels and Performance Standards: Establishes the required service levels and performance metrics
7. Charges and Payment Terms: Details the fee structure, payment schedule, and related financial terms
8. Service Provider Obligations: Lists the key responsibilities and obligations of the service provider
9. Customer Obligations: Specifies the responsibilities and obligations of the customer
10. Governance and Change Management: Establishes procedures for contract governance and managing changes
11. Data Protection and Security: Sets out data protection requirements and security standards
12. Intellectual Property Rights: Addresses ownership and usage rights of IP created or used during service delivery
13. Confidentiality: Defines confidential information and establishes protection requirements
14. Limitation of Liability: Specifies liability caps and exclusions
15. Force Majeure: Addresses circumstances beyond parties' control affecting performance
16. Termination: Details grounds for termination and the termination process
17. Exit Management: Specifies procedures for service transition upon contract end
18. Dispute Resolution: Establishes procedures for resolving disputes
19. General Provisions: Contains standard boilerplate clauses including notices, assignment, and governing law
