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The Order Not Delivered Complaint Letter is a crucial document used in the Indian market when goods or services purchased have not been delivered within the promised timeframe or at all. This document is designed to comply with Indian consumer protection laws, particularly the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020. It serves as the first formal step in seeking resolution for non-delivery issues, establishing a documented trail of the complaint before potentially escalating to consumer forums or legal authorities. The letter should be used after reasonable attempts to resolve the issue through customer service channels have been exhausted, typically 7-30 days after the promised delivery date, depending on the nature of the goods and specified delivery terms.

1. Sender's Details: Complete name, address, and contact information of the complainant

2. Date: Current date of writing the complaint letter

3. Recipient's Details: Name, designation, and complete address of the company/seller

4. Subject Line: Clear indication that this is a complaint regarding non-delivery of order with reference number

5. Order Details: Specific information about the order including order number, date of purchase, and items ordered

6. Issue Description: Clear explanation of the non-delivery problem, including expected delivery date and current status

7. Previous Communication: Summary of any tracking attempts and communication with the seller/company

8. Remedy Sought: Clear statement of the desired resolution (refund, delivery, or compensation)

9. Closing: Professional closing with a specific timeframe for expected response and any legal action warnings if applicable