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1. Personnel and Key Resources: Used when specific key personnel or resources need to be committed to the program

2. Service Levels: Include when specific performance metrics and service levels need to be maintained

3. Change Control: Required when formal process for managing changes to scope or services is needed

4. Security Requirements: Include when handling sensitive data or accessing client systems

5. Business Continuity: Important for critical programs requiring disaster recovery planning

6. Anti-Bribery and Corruption: Include for international clients or when required by corporate policies

7. Data Protection: Required when personal data processing is involved

8. Insurance: Include when specific insurance coverage requirements exist

9. Non-Compete: Used when protecting against competitive activities is crucial

10. Step-In Rights: Include for critical programs where client may need to take direct control

1. Schedule 1 - Detailed Scope of Services: Comprehensive description of program management services and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Service Levels and KPIs: Performance metrics, measurement criteria, and reporting requirements

4. Schedule 4 - Governance Framework: Detailed structure of program governance, including committees and escalation procedures

5. Schedule 5 - Key Personnel: Details of key team members and their roles

6. Schedule 6 - Client Dependencies: List of items, information, and support to be provided by the Client

7. Schedule 7 - Change Control Procedure: Detailed process for managing changes to scope or services

8. Schedule 8 - Form of Reports: Templates and formats for required program reports

9. Appendix A - Client Policies: Relevant client policies and procedures to be followed

10. Appendix B - Security Requirements: Detailed security protocols and requirements