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1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and relationship between parties
3. Definitions: Detailed definitions of technical and legal terms used in the agreement
4. Scope of Services: Detailed description of software development services to be provided
5. Service Levels: Specific performance metrics, response times, and quality standards
6. Development Methodology: Description of development approach, sprints, and delivery methodology
7. Project Timeline: Development phases, milestones, and delivery schedules
8. Acceptance Criteria: Standards and procedures for accepting deliverables
9. Change Management: Process for handling change requests and scope modifications
10. Performance Monitoring: Methods and tools for monitoring service level compliance
11. Security Requirements: Security standards, protocols, and compliance requirements
12. Intellectual Property Rights: Ownership and licensing of developed software and materials
13. Confidentiality: Protection of confidential information and trade secrets
14. Payment Terms: Fees, payment schedule, and billing procedures
15. Term and Termination: Duration, renewal, and termination conditions
16. Dispute Resolution: Process for resolving disputes and applicable jurisdiction
17. Force Majeure: Provisions for unforeseen circumstances and their handling
18. General Provisions: Standard legal clauses including notices, amendments, and assignments
1. Third-Party Integration: Terms for integrating third-party software or services, used when project requires external integrations
2. Data Processing: Specific terms for handling personal data, required when processing sensitive personal information
3. Regulatory Compliance: Additional compliance requirements for specific industries (e.g., healthcare, finance)
4. Source Code Escrow: Terms for source code protection and access, important for business-critical applications
5. Training and Knowledge Transfer: Terms for providing training and documentation to client staff
6. Disaster Recovery: Specific procedures for disaster recovery and business continuity
7. Insurance Requirements: Specific insurance coverage requirements for high-value or high-risk projects
8. Service Credits: Framework for compensation when service levels are not met
1. Schedule A - Technical Specifications: Detailed technical requirements and specifications of the software
2. Schedule B - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements
3. Schedule C - Pricing and Payment Schedule: Detailed breakdown of costs, payment milestones, and rate cards
4. Schedule D - Project Timeline: Detailed project plan with milestones and deliverables
5. Schedule E - Testing and Acceptance Procedures: Detailed testing requirements and acceptance criteria
6. Schedule F - Support and Maintenance Terms: Detailed support levels, maintenance procedures, and response times
7. Schedule G - Security Standards and Procedures: Detailed security requirements and compliance standards
8. Appendix 1 - Change Request Template: Standard format for submitting and processing change requests
9. Appendix 2 - Report Templates: Standard formats for various reports required under the agreement
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