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An Incident and Non-Conformance Management Policy helps Malaysian organizations track, handle, and prevent workplace problems systematically. It sets clear steps for reporting accidents, near-misses, and situations that don't meet safety standards or regulatory requirements under Malaysia's Occupational Safety and Health Act 1994.

This policy guides teams through investigating incidents, finding root causes, and taking corrective actions. It aligns with Department of Occupational Safety and Health (DOSH) guidelines and ISO standards, protecting both workers and companies. Good incident management helps prevent future problems, ensures legal compliance, and creates safer workplaces across manufacturing, construction, and other high-risk industries.

Use an Incident and Non-Conformance Management Policy when your Malaysian organization needs to systematically handle workplace accidents, safety violations, or quality issues. This becomes essential after serious incidents, when expanding operations, or when regulatory inspections reveal gaps in your safety procedures under DOSH requirements.

The policy proves invaluable during internal audits, ISO certification processes, or when dealing with multiple workplace incidents. It helps manufacturing plants, construction sites, and industrial facilities maintain compliance with Malaysia's Occupational Safety and Health Act while protecting workers and reducing legal risks. Many organizations implement it during safety management system updates or after receiving improvement notices from authorities.

• Basic Incident Reporting: Focuses on documenting workplace accidents and safety violations, typically used in small Malaysian businesses to meet minimum DOSH requirements
• Comprehensive HSE Management: Combines incident reporting with detailed investigation procedures and corrective actions, common in manufacturing and construction
• Quality-Focused NCR: Emphasizes non-conformance in product quality and process deviations, popular in ISO-certified organizations
• Integrated Management System: Merges safety incidents and quality non-conformances into a single system, ideal for large industrial operations
• Industry-Specific Variants: Tailored versions for high-risk sectors like chemical processing or offshore operations, incorporating specific regulatory requirements

• Safety Officers: Draft and maintain the Incident and Non-Conformance Management Policy, lead investigations, and ensure DOSH compliance
• Department Managers: Implement policy requirements, review incidents, and approve corrective actions within their areas
• HR Departments: Handle policy training, maintain incident records, and coordinate with workers' compensation claims
• Workers: Report incidents, participate in investigations, and follow prescribed safety procedures
• Quality Teams: Monitor non-conformances, track corrective actions, and maintain ISO compliance documentation
• Senior Management: Review incident trends, approve policy changes, and ensure adequate resources for implementation

• Current Processes: Review existing incident reporting methods and non-conformance handling procedures in your organization
• Legal Requirements: Gather DOSH guidelines, ISO standards, and Malaysian OSH Act requirements relevant to your industry
• Risk Assessment: Document common workplace hazards, previous incidents, and quality control pain points
• Reporting Chain: Map out clear responsibility lines for incident reporting, investigation, and corrective actions
• Documentation Forms: Create standardized templates for incident reports, investigation findings, and corrective actions
• Training Needs: Plan how staff will learn and implement the new policy effectively
• Review Process: Establish timeframes for policy updates and effectiveness evaluations

• Purpose Statement: Clear objectives aligned with Malaysian OSH Act 1994 and relevant DOSH guidelines
• Scope Definition: Types of incidents and non-conformances covered, applicable locations and personnel
• Reporting Procedures: Detailed steps for incident notification, documentation requirements, and timeframes
• Investigation Protocol: Methodology for root cause analysis and evidence collection
• Corrective Actions: Process for implementing and monitoring improvement measures
• Roles and Responsibilities: Clear designation of duties for all personnel levels
• Documentation Requirements: Record keeping protocols compliant with Malaysian regulations
• Review Mechanism: Schedule and process for policy updates and effectiveness evaluation

An Incident and Non-Conformance Management Policy differs significantly from a Health and Safety Policy in several key ways. While both address workplace safety, they serve distinct purposes in Malaysian organizations.

• Scope and Focus: The Incident Policy specifically deals with handling and investigating accidents and quality deviations after they occur, while the Health and Safety Policy outlines preventive measures and general safety standards
• Implementation Timing: Health and Safety Policies work proactively to prevent incidents, while Incident Management Policies activate reactively when something goes wrong
• Legal Requirements: Under DOSH guidelines, both are needed but serve different compliance purposes - Health and Safety Policy fulfills basic OSH Act requirements, while Incident Management Policy addresses specific reporting and investigation obligations
• Operational Use: Health and Safety Policy guides daily operations, while Incident Management Policy provides structured response procedures for specific events