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Order Confirmation Letter To Customer Template for Malaysia

An Order Confirmation Letter to Customer is a formal business document used in Malaysia that serves as written confirmation of an order placed by a customer and accepted by the supplier. The document follows Malaysian contract law requirements, particularly under the Contracts Act 1950 and Sale of Goods Act 1957, and includes essential details such as order specifications, pricing, delivery terms, and payment conditions. It serves as a legally binding document that protects both parties' interests and provides clear documentation of the transaction terms, while complying with Malaysian consumer protection regulations and commercial practice requirements.

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What is a Order Confirmation Letter To Customer?

The Order Confirmation Letter To Customer is a critical business document used in Malaysian commerce to formally acknowledge and confirm orders received from customers. It serves as a binding document that outlines the specific details of a transaction, including product specifications, pricing, delivery terms, and payment conditions. This document is particularly important in the Malaysian business context as it complies with local commercial laws, including the Contracts Act 1950 and Consumer Protection Act 1999. The letter should be issued promptly after receiving an order and acts as both a customer service tool and a legal record of the transaction. It helps prevent misunderstandings, provides clear documentation for both parties, and can be crucial in case of future disputes. The document also serves as an important reference point for internal departments handling order fulfillment, accounting, and customer service.

What sections should be included in a Order Confirmation Letter To Customer?

1. Letter Header: Company letterhead, date, reference number, and customer's complete contact details

2. Subject Line: Clear indication that this is an Order Confirmation with reference to the original order number

3. Opening Acknowledgment: Thank the customer for their order and reference when it was placed

4. Order Details: Comprehensive list of ordered items, quantities, agreed prices, and specifications

5. Total Cost Breakdown: Itemized list of costs including subtotal, applicable taxes, shipping charges, and final total

6. Delivery Information: Expected delivery date, shipping method, and delivery address

7. Payment Terms: Confirmation of payment method, payment status, or payment schedule

8. Closing Statement: Expression of appreciation and contact information for any queries

9. Signature Block: Authorized signatory details and company stamp if required

What sections are optional to include in a Order Confirmation Letter To Customer?

1. Special Instructions: Include when there are specific handling, packaging, or usage instructions

2. Cancellation Policy: Include for high-value orders or when cancellation terms need to be explicitly stated

3. Warranty Information: Include when products come with specific warranty terms or conditions

4. Custom Requirements: Include when order involves customization or special manufacturing requirements

5. Installation Services: Include when order includes installation or setup services

6. Trade Terms: Include for international orders requiring specific Incoterms or trade conditions

What schedules should be included in a Order Confirmation Letter To Customer?

1. Product Specifications: Detailed technical specifications or product descriptions when too lengthy for main letter

2. Price List: Detailed breakdown of prices for multiple items or complex pricing structures

3. Terms and Conditions: Standard terms and conditions of sale if referenced in main letter

4. Delivery Schedule: For multiple delivery dates or complex logistics arrangements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents

Jurisdiction

Malaysia

Document Type

Confirmation Letter

Sector

Sales

Cost

Free to use

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