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The Website Management Contract is essential for businesses in Malaysia seeking to outsource their website maintenance and management to professional service providers. This document becomes necessary when a business requires ongoing website support, updates, and maintenance rather than just initial website development. The contract addresses key aspects such as service scope, performance metrics, security requirements, and compliance with Malaysian digital laws including the Electronic Commerce Act 2006 and Personal Data Protection Act 2010. It protects both parties by clearly defining responsibilities, service levels, and liability limitations while ensuring adherence to local regulatory requirements. The agreement is particularly relevant in today's digital economy where website reliability and security are crucial for business operations.

1. Parties: Identification of the service provider and the client, including full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement, including brief description of the client's website and need for management services

3. Definitions: Definitions of key terms used throughout the agreement, including technical terminology

4. Scope of Services: Detailed description of website management services to be provided, including maintenance, updates, and monitoring

5. Service Provider's Obligations: Specific responsibilities and duties of the service provider, including service levels and response times

6. Client's Obligations: Client's responsibilities, including providing necessary access, content, and timely approvals

7. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination

8. Fees and Payment: Pricing structure, payment terms, and billing procedures

9. Intellectual Property Rights: Ownership and usage rights of website content, code, and related materials

10. Confidentiality: Protection and handling of confidential information from both parties

11. Data Protection and Privacy: Compliance with PDPA 2010 and handling of personal data

12. Service Levels: Performance metrics, uptime guarantees, and response time commitments

13. Limitation of Liability: Limits on liability and exclusions for both parties

14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

15. General Provisions: Standard legal clauses including notices, amendments, and governing law