A Complaint Letter About Price Increase is a formal document used when a customer needs to contest a price increase imposed by a service provider or supplier in the Netherlands. This document is particularly relevant when price increases appear to violate contract terms, consumer protection laws, or fair business practices under Dutch law. The letter should be used when informal communication channels have been exhausted or when a formal record of the complaint is necessary. It typically includes details about the original agreement, the nature and timing of the price increase, specific legal grounds for objection (referencing relevant Dutch and EU consumer protection laws), and a clear statement of the desired resolution. This document is essential for protecting consumer rights and can serve as a prerequisite for further legal action if the dispute remains unresolved.
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1. Sender's Details: Full name, address, customer/account number, and other relevant identification details
2. Recipient's Details: Company name, relevant department, full address, and if possible, specific contact person
3. Date: Current date of writing the letter
4. Subject Line: Clear indication that this is a complaint about price increase
5. Original Agreement Details: Reference to the original contract/service agreement and its pricing terms
6. Price Increase Details: Specific information about the announced price increase, including amounts and effective date
7. Grounds for Complaint: Clear explanation of why the price increase is disputed (e.g., inadequate notice, unreasonable amount, breach of contract)
8. Specific Request: Clear statement of what resolution is sought (e.g., reversal of increase, negotiation, termination rights)
9. Closing: Professional closing with deadline for response and contact information
1. Previous Communications: Include when there have been prior exchanges about the issue
2. Legal Rights Reference: Include when specific consumer protection laws or regulations are being invoked
3. Impact Statement: Include when the price increase causes significant hardship or business impact
4. Alternative Provider Options: Include when considering termination and switching to competitors
5. Escalation Notice: Include when planning to escalate to consumer protection authorities or legal action
1. Original Contract/Agreement: Copy of the original service agreement or contract showing initial pricing terms
2. Price Increase Notification: Copy of the communication received about the price increase
3. Previous Correspondence: Copies of any relevant previous communications about the issue
4. Price Comparison Analysis: If applicable, documentation showing market rates or competitor pricing
5. Payment History: Record of payment history showing good standing as a customer
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