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1. Sender's Details: Full name, employee ID, department, position, and contact information of the complainant
2. Recipient's Details: Name, title, and department of the person or body receiving the complaint (e.g., HR Manager, Department Head, Works Council)
3. Date: The date when the complaint letter is written
4. Subject Line: Clear indication that this is a formal complaint with brief reference to the issue
5. Introduction: Brief statement identifying yourself and your position, and clearly stating that this is a formal complaint
6. Details of the Complaint: Specific description of the incident(s) or issue(s), including dates, times, locations, and persons involved
7. Impact Statement: Description of how the situation has affected your work, well-being, or working environment
8. Previous Actions Taken: Description of any informal attempts to resolve the issue or previous communications about the problem
9. Requested Resolution: Clear statement of what outcome or resolution you are seeking
10. Closing Statement: Professional closing indicating your willingness to discuss the matter further and provide additional information if needed
11. Signature: Your signature and printed name
1. Witnesses: List of witnesses to the incident(s), if applicable, including their names and roles
2. Reference to Relevant Policies: Citations of specific company policies or regulations that have been violated, if applicable
3. Timeline of Events: Detailed chronological listing of events if the complaint involves multiple incidents or a complex situation
4. Health and Safety Implications: Section describing any health and safety concerns, if the complaint involves workplace safety issues
5. Union Representative Details: Information about union involvement or representation, if applicable
6. Confidentiality Statement: Statement requesting confidential handling of the complaint, if necessary
1. Evidence Documentation: Copies of relevant emails, communications, photographs, or other documentary evidence supporting the complaint
2. Medical Reports: Any relevant medical documentation if the complaint involves health issues or injuries
3. Prior Correspondence: Copies of previous informal complaints or relevant communications about the issue
4. Witness Statements: Written statements from witnesses who observed the incident(s) or situation
5. Performance Reviews: Relevant performance evaluations or feedback if the complaint relates to career progression or treatment
6. Company Policies: Copies of relevant company policies, procedures, or guidelines that relate to the complaint
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