The Premium SLA is designed for use in high-value service relationships where standard service levels are insufficient to meet business requirements. This document is particularly relevant when organizations require guaranteed superior service performance, dedicated support channels, and enhanced monitoring capabilities. Under Dutch law, this agreement incorporates stringent service commitments, comprehensive performance metrics, and robust remedy mechanisms. The Premium SLA includes detailed provisions for 24/7 support, priority incident response, advanced performance monitoring, and regular service reviews. It's structured to comply with Dutch civil law requirements while incorporating relevant EU regulations, particularly for data protection and electronic commerce. This agreement type is typically used in critical business operations where service disruptions could have significant operational or financial impacts.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
1. Parties: Identification of the service provider and customer, including full legal names and registered addresses
2. Background: Context of the agreement and brief description of the premium services being provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Service Scope: Comprehensive description of the premium services covered under the agreement
5. Service Levels: Detailed specification of premium service levels, including availability, performance metrics, and response times
6. Support Services: Description of premium support services, including 24/7 availability, dedicated account management, and escalation procedures
7. Performance Monitoring: Methods and tools for monitoring service performance and generating reports
8. Service Credits and Penalties: Calculation and application of service credits or other remedies for service level failures
9. Customer Obligations: Customer responsibilities and requirements for enabling service delivery
10. Security Requirements: Security measures, protocols, and compliance requirements
11. Disaster Recovery: Disaster recovery and business continuity provisions
12. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
13. Charges and Payment: Premium service fees, payment terms, and billing procedures
14. Liability and Indemnification: Limitation of liability, indemnification provisions, and insurance requirements
15. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices
1. Change Management: Procedures for requesting and implementing service changes - include when significant service modifications are anticipated
2. Compliance Requirements: Specific regulatory compliance obligations - include for regulated industries
3. Data Processing: Detailed data processing terms - include when personal data processing is involved
4. Professional Services: Additional professional services terms - include when consulting or implementation services are part of the package
5. Service Migration: Terms for service transition and migration - include when complex service transitions are involved
6. Multi-vendor Management: Provisions for managing multiple service providers - include when services interface with other vendors
7. Innovation and Improvement: Terms for continuous service improvement - include for long-term strategic partnerships
1. Service Level Specifications: Detailed technical specifications of service levels and measurement methodologies
2. Premium Support Process: Detailed support procedures, contact information, and escalation matrices
3. Price Schedule: Detailed pricing information, including premium service fees and additional charges
4. Service Credit Calculation: Detailed formulas and examples for calculating service credits
5. Technical Requirements: Technical specifications and requirements for service delivery
6. Reporting Templates: Standard formats for service level reports and performance metrics
7. Security Protocols: Detailed security procedures and requirements
8. Incident Response Plan: Procedures for handling and escalating service incidents
9. Contact Matrix: List of key contacts and responsibilities on both sides
Find the exact document you need
Sla (Retail)
Dutch-law governed Service Level Agreement for retail operations, defining service standards and performance metrics between providers and retail customers.
Download
SLA Request
A Dutch-law governed SLA Request document establishing service delivery standards and performance metrics between service provider and recipient.
Download
SLA Fulfillment
Dutch law-governed SLA Fulfillment agreement defining service levels, performance metrics, and delivery standards between provider and customer.
Download
SLA Administration
Dutch-law governed SLA Administration contract establishing service level management framework, performance metrics, and administrative procedures between service providers and clients.
Download
Default SLA
A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Download
Basic SLA
A Dutch law-governed Basic Service Level Agreement defining service standards, performance metrics, and delivery terms between provider and customer.
Download
SLA Telecom
Dutch law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and operational requirements for telecom services provision.
Download
SLA For Problem Management
Dutch-law governed SLA defining problem management services, responsibilities, and performance metrics for IT incident resolution.
Download
Missed SLA
A formal document under Dutch law addressing Service Level Agreement (SLA) breaches, outlining violation details, implications, and remediation measures.
Download
IT Service Desk SLA
Dutch-law governed IT Service Desk SLA defining service levels, performance metrics, and operational requirements for IT support services.
Download
Improved SLA
An enhanced Service Level Agreement under Dutch law establishing detailed service standards and performance metrics with improved accountability measures.
Download
Expected SLA
Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
Download
Agency SLA
Dutch-law governed agreement combining agency appointment with service level commitments between principal and commercial agent.
Download
SLA Production
A Dutch law-governed Service Level Agreement defining performance metrics and quality standards for production services in the Netherlands.
Download
SLA Delivery Time
A Dutch law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for service delivery.
Download
Service Level Agreement For Schools
Dutch-law compliant Service Level Agreement template for educational institutions, covering service delivery, performance metrics, and data protection requirements.
Download
Tier 3 SLA
Dutch law-governed Tier 3 Service Level Agreement defining performance metrics and support requirements for non-critical IT services.
Download
SLA Uptime
Dutch-law governed Service Level Agreement (SLA) establishing uptime commitments and performance metrics for service availability, with associated remedies and reporting requirements.
Download
SLA Planning
A Dutch law-governed Service Level Agreement Planning document that establishes service delivery commitments and performance metrics between providers and clients.
Download
Sla (Healthcare)
Dutch healthcare service level agreement template compliant with Netherlands healthcare regulations and EU data protection laws.
Download
Server Level Agreement
Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Download
Normal SLA
A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Download
Cleaning Service Level Agreement
Dutch-law compliant service level agreement template for professional cleaning services, establishing service standards and operational requirements.
Download
SLA Warehouse
Dutch law-governed warehouse service level agreement defining performance metrics and operational standards for storage services.
Download
SLA Training
A Dutch law-governed agreement establishing service levels and quality standards for professional training services delivery.
Download
SLA Storage
Dutch-law governed Storage Service Level Agreement defining performance metrics, security requirements, and data protection measures for storage services.
Download
SLA Product Management
A Dutch law-governed Service Level Agreement defining terms and metrics for product management services, compliant with Netherlands jurisdiction requirements.
Download
SLA Level 1
A Dutch law-governed Service Level Agreement (SLA) Level 1 defining basic service standards and performance metrics between provider and customer.
Download
SLA Employee
A Dutch-law governed Service Level Agreement that sets performance standards and service expectations for employees while ensuring compliance with Netherlands employment regulations.
Download
SLA Database
Dutch-law governed Service Level Agreement for database services, defining performance metrics and compliance requirements.
Download
SLA Audit
A Dutch law-governed document establishing procedures and requirements for conducting Service Level Agreement (SLA) audits.
Download
SLA Asset Management
Dutch-law governed Service Level Agreement for Asset Management services, defining performance standards and regulatory compliance requirements under Dutch financial regulations.
Download
SLA Account Management
Dutch-law governed Service Level Agreement template for account management services, including performance metrics and service standards.
Download
SLA 99.999 Downtime
Dutch law-governed Service Level Agreement guaranteeing 99.999% service availability with comprehensive technical and legal provisions.
Download
SLA 8x5
Dutch-law governed Service Level Agreement for 8x5 service delivery, defining performance metrics and operational parameters for standard business hours support.
Download
Shipping SLA
Dutch law-governed Service Level Agreement defining performance standards and operational requirements for shipping and logistics services in the Netherlands.
Download
Latency SLA
A Dutch law-governed Service Level Agreement specifying latency requirements, measurement methods, and remedies for network or application performance.
Download
Guaranteed SLA
A Dutch law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for breach.
Download
Security Level Agreement
Dutch law-governed agreement setting security requirements and service levels between parties, incorporating Dutch and EU security and data protection regulations.
Download
Quality SLA
A Dutch law-governed agreement defining quality standards and performance metrics for service delivery, with specific service levels and remedies for non-compliance.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it