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1. Disaster Recovery: Detailed procedures for service recovery in case of major incidents, used when high availability is critical

2. Data Protection: Specific provisions for handling personal or sensitive data, required when processing personal information

3. Security Requirements: Detailed security standards and protocols, important for services handling sensitive information

4. Change Management: Procedures for implementing service changes, useful for complex or critical services

5. Transition Services: Provisions for service implementation or termination transition, important for complex service deployments

6. Multi-vendor Management: Procedures for coordinating with other service providers, needed when multiple vendors are involved

7. Business Continuity: Provisions for maintaining service during business disruptions, crucial for essential services

1. Schedule 1: Service Specifications: Detailed technical specifications of the services, including architectural diagrams and technical requirements

2. Schedule 2: Service Level Metrics: Detailed description of each service level metric, measurement methods, and reporting requirements

3. Schedule 3: Fee Schedule: Detailed pricing structure, including base fees, variable charges, and service credit calculations

4. Schedule 4: Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5: Security Standards: Specific security requirements, compliance standards, and security protocols

6. Appendix A: Service Report Templates: Templates for regular service performance reports and review documentation

7. Appendix B: Incident Categories: Classification of different types of incidents and corresponding response requirements