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1. Change Management: Procedures for requesting and implementing service changes - include for complex service arrangements

2. Service Credits: Financial compensation mechanism for service level failures - include when specific performance guarantees are required

3. Intellectual Property Rights: Detailed IP provisions - include when custom development or content creation is involved

4. Third-Party Services: Management of subcontractors and third-party service providers - include when external vendors are involved

5. Knowledge Transfer: Provisions for training and documentation - include for complex systems or when client staff need training

6. Exit Management: Detailed transition procedures at contract end - include for business-critical services

7. Environmental Requirements: Green IT and sustainability commitments - include when environmental compliance is important

8. Regulatory Compliance: Industry-specific compliance requirements - include for regulated sectors like finance or healthcare

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered by the agreement

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level targets and measurement methods

3. Schedule 3 - Fee Schedule: Detailed pricing information, rate cards, and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Specific security protocols, standards, and compliance requirements

6. Appendix A - Incident Response Plan: Detailed procedures for handling and resolving service incidents

7. Appendix B - Report Templates: Standard formats for service performance reports and other regular documentation

8. Appendix C - Contact Directory: List of key personnel and contact details for both parties