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The Customer Service Recommendation Letter is a crucial document in Saudi Arabia's professional landscape, used when employees transition between roles or organizations. It serves as a formal testament to an individual's customer service capabilities, work ethic, and professional achievements. The document must comply with Saudi Labor Law (Royal Decree No. M/51) and respect Islamic business principles while providing detailed insights into the employee's performance and capabilities. These letters typically include specific examples of customer service excellence, quantifiable achievements, and professional competencies, making them valuable for both domestic and international career advancement. The document should be drafted carefully to ensure it meets both local legal requirements and professional standards while maintaining appropriate confidentiality and respect for privacy laws.

1. Letter Header: Official letterhead including company name, address, and contact details

2. Date and Reference: Current date and any reference numbers in both Gregorian and Hijri calendars

3. Recipient Details: Full name and title of the recipient or 'To Whom It May Concern' if recipient unknown

4. Subject Line: Clear indication that this is a recommendation letter for the named employee

5. Introduction: Brief introduction stating the purpose of the letter and relationship with the employee

6. Employment Details: Duration of employment, position(s) held, and primary responsibilities

7. Performance Assessment: Specific examples of customer service excellence and key achievements

8. Professional Qualities: Description of relevant skills, attributes, and competencies in customer service

9. Closing Statement: Strong recommendation and willingness to be contacted for further information

10. Signature Block: Writer's full name, title, contact information, and company stamp